Overview
Westminster Communities of Florida, located in Orlando, Florida, is a prominent provider of senior living communities, offering a range of services including assisted living, memory care, skilled nursing, and rehabilitation. Established in 1954, it is recognized as Florida’s largest faith-based, not-for-profit senior living provider, with a commitment to creating a supportive environment for its residents.
Services & Support
The community provides various levels of care tailored to the needs of its residents, including assisted living and memory care. Skilled nursing and rehabilitation services are also available, aimed at promoting recovery and maintaining quality of life. However, feedback from families indicates there may be challenges with management and communication regarding care options, with some expressing concerns about the responsiveness of staff to resident needs.
Care Approach & Staff
While some reviews highlight compassionate and caring staff, others point to issues with management effectiveness. Families have reported feeling unsupported in resolving care-related concerns, particularly regarding room conditions and care assessments. The inconsistency in staff professionalism has been noted, with some residents experiencing a lack of respect and poor communication from management.
Living Options & Amenities
Westminster Communities offers a variety of living arrangements, including private and shared rooms. However, there have been reports of issues with room conditions, such as pest infestations. The dining experience has also been criticized, with some describing it as more reminiscent of a cafeteria than a home-like setting.
What Families Say
Feedback from families is mixed. While some express satisfaction with the care and living arrangements, others recount distressing experiences, particularly with management’s handling of grievances. There are accounts of residents feeling undervalued and treated unprofessionally, which has led to concerns about the overall quality of care.
Room for Improvement
Several reviews suggest a need for improvement in management practices and communication. Families have expressed frustration over unaddressed issues related to room conditions and the responsiveness of staff to care requests. Enhancing oversight and addressing these concerns could significantly improve the resident experience.
Summary
Westminster Communities of Florida in Orlando offers a range of senior living services, but experiences vary widely among residents and their families. While some appreciate the supportive environment and care provided, others have raised serious concerns regarding management effectiveness, communication, and room conditions. Families considering this community may want to weigh these factors carefully.
