Overview
The Palms of Orlando, located in Orlando, Florida, offers various levels of care for residents needing assistance. However, reviews indicate significant concerns regarding the facility’s conditions and the quality of care provided.
Services & Support
The Palms of Orlando provides therapy and activities designed to engage residents. Some reviews highlight that the activities team makes efforts to involve residents in daily activities, bringing them to individual rooms to ensure participation.
Care Approach & Staff
Feedback from families indicates a mixed experience with the staff at The Palms of Orlando. While some employees demonstrate genuine care and provide effective therapy, others appear to lack engagement and attentiveness. Reports of inadequate support, such as residents being left in dirty diapers for extended periods, raise concerns about the overall care approach.
Living Options & Amenities
Reviews suggest that the living conditions may not meet acceptable standards. Issues such as broken furniture, outdated beds without safety rails, and leaks in bathrooms have been reported, contributing to a negative perception of the facility’s amenities.
Dining & Activities
The dining experience at The Palms of Orlando has been criticized, with comments about the food being inedible. This aspect, combined with the facility’s overall environment, has led families to express dissatisfaction with the quality of life for residents.
What Families Say
Family reviews reflect deep concern regarding the cleanliness and maintenance of the facility. Some describe it as “disgusting,” with specific mentions of roaches and unpleasant odors. While there are some positive remarks about therapy and certain staff members, the overwhelming feedback points to significant areas needing improvement.
Room for Improvement
Multiple reviews highlight urgent issues that need addressing, including the cleanliness of the facility, the responsiveness of staff, and the overall living conditions for residents. Families have expressed a strong desire for better care and improved facilities at The Palms of Orlando.
Summary
The Palms of Orlando provides essential services for residents needing care, but significant concerns regarding the facility’s cleanliness, staff engagement, and dining quality have been raised by families. Potential residents and their families may want to consider these factors when evaluating care options.
