Overview
Courtyards Care Center, located in Orlando, Florida, is dedicated to helping residents maximize their potential and live fulfilling lives. The facility offers a comfortable and secure environment staffed by professionals who provide sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. The team aims to support residents and their families during challenging transitions, emphasizing compassion and personal attention.
Services & Support
The center provides a range of services including skilled nursing, rehabilitation, occupational therapy, and social worker support. These services are designed to address the diverse needs of residents, especially those requiring memory care. The staff is trained to assist individuals in maximizing their abilities and ensuring their comfort and safety.
Care Approach & Staff
The care approach at Courtyards Care Center focuses on compassion and respect for each individual. While some reviews highlight the dedication of certain staff members, there are concerns regarding the overall attitude and approach of the team. Positive experiences mention the warmth and support from various staff, including nurses and therapists. However, there are also reports of unfriendly interactions and insufficient supervision, raising concerns about the standard of care provided.
Living Options & Amenities
The facility is designed to be modern and secure, providing a comfortable living space for residents. However, cleanliness has been a significant concern among reviewers, with multiple comments noting unpleasant odors and unkempt areas. This has led to worries about hygiene and infection control within the facility.
What Families Say
Feedback from families is mixed. Many appreciate the caring nature of some staff members and the support provided during rehabilitation. However, numerous reviewers express serious concerns about cleanliness, staff interactions, and the overall standard of care. Some families have reported distressing experiences, including neglect and a lack of attention to residents’ needs, leading to significant health declines.
Room for Improvement
There are notable areas for improvement at Courtyards Care Center. Cleanliness and hygiene have been highlighted as critical issues, with several reviewers reporting unpleasant odors and dirty conditions. Additionally, the level of staff engagement and attentiveness to residents’ needs has been called into question, indicating a need for better training and management oversight.
Summary
Courtyards Care Center in Orlando, Florida, strives to provide quality care and support for its residents. While there are commendable staff members and positive experiences reported, significant concerns about cleanliness and staff attitudes have emerged. Families considering this facility should weigh these factors carefully, as the quality of care can vary widely based on individual experiences.
