Overview
VITAS Healthcare Inpatient Hospice Care, located in Orlando, Florida, provides specialized hospice care for patients who require support beyond what can be offered at home. Their inpatient unit is designed to create a calm, home-like atmosphere where patients can receive necessary medical care while their families receive support during difficult times.
Services & Support
VITAS offers a comprehensive range of services, including round-the-clock nursing care, social worker support, and bereavement services. The team consists of healthcare professionals who focus on symptom management and emotional support, ensuring that both patients and families are cared for throughout the hospice journey. Family members are encouraged to visit and can even spend the night, which helps create a comforting environment.
Care Approach & Staff
The care approach at VITAS emphasizes compassion and dignity. While many reviews highlight the exceptional care provided by specific staff members, such as nurses and social workers, some experiences indicate a lack of consistency in communication and care quality. Families have noted moments of excellent support from staff, particularly in challenging times, while others have expressed frustration with perceived indifference from certain team members.
Who They Serve
VITAS serves patients requiring hospice care, particularly those needing acute symptom management. Their focus is on providing comfort and dignity to individuals in their final days, while also offering support to families navigating this difficult stage of life.
Location & Access
The VITAS inpatient unit is located at Orlando Lutheran Towers, conveniently situated near downtown Orlando and close to parks and medical facilities, including Orlando Regional Medical Center. This central location allows for easy access for family members visiting their loved ones.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care received, particularly from nurses and social workers who provide vital support. However, several reviews also mention experiences of poor communication and unprofessional behavior from staff, leading to feelings of frustration and disappointment. Some families felt their loved ones were treated more like numbers than individuals, which detracted from the overall experience.
Room for Improvement
While VITAS has received praise for the quality of care from certain staff members, there are notable concerns regarding communication and consistency in care. Some families reported feeling unsupported and expressed a need for better coordination and responsiveness from the team. Addressing these issues could enhance the overall experience for patients and their families.
Summary
VITAS Healthcare Inpatient Hospice Care in Orlando offers essential support for patients and families during challenging times. While many families commend the compassionate care provided by certain staff members, there are also significant concerns regarding communication and care consistency. Families considering VITAS should weigh these mixed experiences as they seek the best hospice care for their loved ones.
