Overview
Southeast Homecare, located in Orlando, Florida, is a professional in-home care service provider that offers a range of services including skilled nursing, health aids, and various therapies such as physical, occupational, and speech therapy. The agency emphasizes a commitment to quality and service excellence, adhering to guidelines set by recognized accrediting bodies and state regulations.
Services & Support
Southeast Homecare provides a variety of in-home care services catering to the needs of patients. These services include skilled nursing and therapy options designed to support individuals in their homes. The agency is licensed and certified to operate within the state of Florida, ensuring compliance with state and federal regulations.
Care Approach & Staff
The agency promotes a patient-centered culture aimed at delivering high-quality care. However, some reviews indicate concerns regarding the professionalism and accountability of the staff. There have been reports of inadequate communication and follow-through from the office staff, with instances of promised services not being fulfilled.
Who They Serve
Southeast Homecare primarily serves elderly clients who require in-home assistance. The agency aims to provide support for individuals needing skilled nursing and therapeutic services, although feedback suggests that the quality of care may vary.
What Families Say
Feedback from families reveals a mix of experiences. While some have praised individual staff members for their skills and communication, others have reported significant issues with the agency’s overall care quality. Complaints include unreturned phone calls, lack of accountability, and inadequate understanding of patient needs, particularly regarding documentation and consent processes.
Room for Improvement
Several reviews highlight a need for improvement in communication and accountability. Families have expressed frustration over unfulfilled promises regarding care and a perceived lack of professionalism among certain staff members.
Summary
Southeast Homecare in Orlando, Florida, offers a range of in-home health services. While the agency is committed to providing quality care, reviews indicate concerns regarding staff professionalism and communication. Families considering this agency may want to weigh these factors when making their decision.
