Overview
Pinnacle Home Care, located in Orlando, Florida, is the largest home healthcare provider in the state and has been serving communities for over two decades. The organization is dedicated to the well-being of its patients and their families, offering a comprehensive range of services that include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide support.
Services & Support
Pinnacle Home Care provides a variety of services tailored to meet the needs of their patients. These services include skilled nursing care, which is essential for patients recovering from surgery or managing chronic conditions. Physical therapy is also a significant component, with therapists focusing on rehabilitation and mobility improvement. Occupational therapy and speech therapy are available as well, addressing a broad spectrum of patient needs. Additionally, the agency offers home health aide support to assist with daily living activities.
Care Approach & Staff
The staff at Pinnacle Home Care is described as compassionate and dedicated, with many families noting the professionalism and attentiveness of their therapists and nurses. For instance, physical therapists have been commended for their personalized care and ability to motivate patients through challenging rehabilitation processes. However, some families have expressed concerns regarding nursing care, citing instances of confusion and lack of proper communication during visits.
Who They Serve
Pinnacle Home Care serves a diverse patient population, including those recovering from surgery, individuals requiring long-term care, and veterans needing specialized support. The agency aims to help seniors thrive at home, providing services that cater to both physical and emotional needs.
Service Area
Pinnacle Home Care operates across various regions in Florida, ensuring that they can reach a wide range of patients in need of home healthcare services.
Scheduling & Availability
While some families have reported timely visits from physical therapists, there have been complaints regarding the nursing staff’s scheduling and appointment confirmations. Instances of missed appointments and delays have been noted, indicating potential areas for improvement in this aspect of service.
Insurance & Billing
Concerns have been raised regarding insurance acceptance and billing practices. Some families reported difficulties with insurance coverage, particularly when transitioning between plans, which has led to service interruptions and confusion regarding care continuity.
What Families Say
Feedback from families regarding Pinnacle Home Care is mixed. Many have praised specific staff members for their kindness and expertise, particularly in physical therapy. However, others have expressed dissatisfaction with the overall organization, citing issues with nursing care and administrative communication. Some families recommend seeking care elsewhere due to their experiences with scheduling and insurance complications.
Room for Improvement
Multiple reviews indicate a need for improvement in nursing care and communication, particularly regarding appointment scheduling and insurance verification. Families have experienced delays in care and confusion about service acceptance, which could benefit from more streamlined processes.
Summary
Pinnacle Home Care offers a range of home health services in Orlando, Florida, with a focus on skilled nursing and rehabilitation. While many families appreciate the compassionate care provided by specific staff members, there are notable concerns regarding nursing service consistency and administrative communication. Addressing these issues could enhance the overall patient experience and care delivery.
