Overview
Encore at Avalon Park Assisted Living and Memory Care Community, located in Orlando, Florida, offers a welcoming environment for seniors seeking assistance with daily living and memory care. The facility is designed with six neighborhoods, each featuring 15 residences that surround a secured landscaped courtyard, promoting a sense of community and security. Encore emphasizes personalized, resident-centered care, utilizing innovative therapies to cater to individual preferences and needs.
Services & Support
Encore provides a range of services, including assisted living, memory care, respite care, and adult day care. The facility is equipped to support residents with various needs, ensuring that each individual receives the appropriate level of care. Residents benefit from a variety of engaging activities designed to enhance their quality of life, including music and pet therapies.
Care Approach & Staff
The care approach at Encore is centered around dignity, respect, and promoting independence among residents. The staff, including caregivers and nurses, are noted for their compassion and dedication. Families have expressed appreciation for the hands-on care provided, highlighting the exceptional support from the activities team and nursing staff. The marketing coordinator has also been recognized for her role in facilitating smooth transitions for new residents.
Who They Serve
Encore serves seniors in need of assisted living and memory care, including those with Alzheimer’s and other forms of dementia. The facility accommodates a diverse population, with many staff members speaking Spanish, which is beneficial for residents and families who prefer communication in that language.
Living Options & Amenities
Residents at Encore enjoy a range of living options within a well-maintained environment. The facility features a secured courtyard and is conveniently located near shops and restaurants, allowing residents and their families to engage with the broader community. The atmosphere is described as warm and welcoming, contributing to a positive living experience.
Dining & Activities
Encore offers a variety of dining options that have received positive feedback from families. The activities team organizes a full calendar of events to keep residents engaged and active, which is crucial for their well-being. Residents can participate in various activities that cater to their interests and abilities, fostering social interaction and enjoyment.
What Families Say
Families have shared heartfelt testimonials about their experiences at Encore. Many have praised the compassionate care provided by the staff and the supportive environment that helps ease the transition for residents. However, there have been concerns regarding communication with nursing staff, particularly in urgent situations. Overall, families feel grateful for the care their loved ones receive, noting the positive impact on their quality of life.
Room for Improvement
While many families appreciate the care at Encore, there have been recurring concerns regarding communication, particularly with the nursing staff. Some families have found it challenging to reach the head nurse for updates, which can be distressing during critical times. Improving communication channels could enhance the experience for both residents and their families.
Summary
Encore at Avalon Park Assisted Living and Memory Care Community offers a compassionate and supportive environment for seniors in Orlando, Florida. With a focus on personalized care, engaging activities, and a strong community atmosphere, Encore strives to meet the diverse needs of its residents. While there are areas for improvement in communication, the overall feedback from families highlights the dedication of the staff and the quality of care provided.
