Overview
Brookdale Conway, located in Orlando, Florida, provides assisted living and memory care services designed to enhance the quality of life for seniors. This community aims to create a home-like environment where residents can enjoy independence while receiving the necessary support. The facility offers 24/7 staff availability to respond to emergencies and assist residents throughout their daily activities.
Services & Support
Brookdale Conway specializes in a range of services, including assisted living, memory care, rehabilitation, and hospice care. The dedicated staff focuses on fostering connections and routines that promote wellness and enjoyment in daily life. Residents have access to personalized preventive care and chronic condition management through the Brookdale HealthPlus program, which coordinates care right where they live.
Care Approach & Staff
The staff at Brookdale Conway is recognized for their compassion and dedication to providing high-quality care. Many families have expressed gratitude for the attention and kindness shown to their loved ones. However, there have been reports of inconsistent staffing and management issues, which have raised concerns about the overall quality of care in certain situations.
Who They Serve
Brookdale Conway serves seniors at various stages of life, particularly those in need of memory care and assistance with daily activities. The community accommodates residents with diverse needs, from individuals seeking companionship to those requiring more intensive support due to health conditions.
Levels of Care
The facility offers multiple levels of care, including assisted living and specialized memory care. This approach allows seniors to receive tailored support based on their individual health requirements and personal preferences.
Living Options & Amenities
Residents at Brookdale Conway enjoy a home-like environment with amenities designed for comfort and engagement. The community features an outdoor courtyard for relaxation and social interaction, as well as various social activities to encourage resident participation.
Dining & Activities
Dining options at Brookdale Conway are designed to cater to diverse tastes and dietary needs, although some feedback indicates that improvements in food quality are needed. The activities program offers opportunities for social engagement, though there have been reports of inconsistencies in the availability of planned events.
What Families Say
Families have shared mixed experiences regarding Brookdale Conway. Many appreciate the kindness and care their loved ones receive, noting the positive impact on their well-being. However, some families have raised concerns about management practices, staffing issues, and the handling of medical needs, particularly in the memory care unit.
Room for Improvement
Several reviews indicate that Brookdale Conway could benefit from improved management stability and better communication regarding care and financial matters. Issues such as inadequate supervision and inconsistent staffing have been highlighted as areas needing attention to enhance resident safety and satisfaction.
Summary
Brookdale Conway offers a supportive environment for seniors in Orlando, Florida, with a focus on assisted living and memory care. While many families commend the compassionate staff and the sense of community, there are notable concerns regarding management and care consistency that potential residents and their families should consider.
