Overview
Haven – Custead Hospice Care Center – Orange Park, FL, located in Orange Park, Florida, Haven – Custead Hospice Care Center, located in Orange Park, Florida, is dedicated to providing compassionate care for patients facing advanced illnesses. The facility focuses on delivering hospice services, advance care planning, and palliative care consultations to ensure both patients and their families receive the support they need during challenging times.
Services & Support
Haven offers a range of services designed to address the needs of patients and their families. These include hospice care, respite care, and social worker support. The team is committed to comfort and compassion, striving to make the transition as peaceful as possible for both patients and their loved ones.
Care Approach & Staff
Many reviews highlight the compassionate nature of the staff at Haven. Families have expressed gratitude for the attentive and caring demeanor of the caregivers, who strive to treat patients with dignity and respect. However, there have been mixed experiences regarding nursing care, particularly with some night shift staff, where a lack of empathy and professionalism was noted by a few families.
Who They Serve
Haven primarily serves patients with advanced illnesses and their families, focusing on providing comfort during the final stages of life. The facility aims to create a supportive environment for both patients and their families, helping them navigate this difficult time.
Living Options & Amenities
The facility is described as clean and peaceful, providing a comforting atmosphere for patients and their families. Reviewers have noted the importance of a serene environment during such sensitive times, which Haven appears to offer.
What Families Say
Families have shared a range of experiences at Haven. Many express gratitude for the compassionate care their loved ones received, emphasizing the importance of kindness and support during their final days. However, some reviews have pointed out issues related to specific staff members, particularly during night shifts, where the lack of compassion was highlighted. Despite this, many families have found solace in the overall care provided at the facility.
Room for Improvement
While many families have praised the care at Haven, there are concerns regarding the behavior of certain night shift staff, with some reviews indicating a need for improved compassion and professionalism. Addressing these issues could enhance the overall experience for families during a very challenging time.
Summary
Haven – Custead Hospice Care Center in Orange Park, Florida, provides essential hospice services with a focus on compassion and comfort. While many families have had positive experiences, particularly with the daytime staff, there are areas for improvement regarding the consistency of care during night shifts. Overall, Haven remains a place where families can find support and care for their loved ones in their final days.