Overview
Vivo Healthcare West Orange, located in Ocoee, Florida, is a rehabilitation and skilled nursing facility that offers care for individuals recovering from illness or surgery. While some families have noted positive experiences with the staff’s compassion and support, others have raised concerns regarding the quality of care and the facility’s overall environment.
Services & Support
The facility provides a range of services including rehabilitation, physical therapy, and social worker support. Families have mentioned that the social worker is attentive and provides valuable updates regarding patient care. However, there are mixed reviews about the promptness and effectiveness of care delivery, particularly in urgent situations.
Care Approach & Staff
Many reviews highlight the compassionate nature of the staff, with numerous families expressing gratitude for the care their loved ones received. The nursing staff and other employees are often described as friendly and dedicated. However, some reviews indicate that staffing shortages may impact the level of care, with reports of delayed responses to patient needs.
Who They Serve
Vivo Healthcare West Orange primarily serves individuals requiring rehabilitation and skilled nursing care, including those recovering from surgeries or serious health conditions. The facility caters to both short-term rehabilitation patients and those needing longer-term care.
Living Options & Amenities
While the facility is described as generally clean and pleasant, some reviews point out issues with specific units, particularly regarding odors and overall maintenance. Families have expressed concerns about the living conditions in certain areas, which have been described as less than satisfactory.
Dining & Activities
Feedback regarding dining experiences has been mixed, with some families reporting that meals are served cold or not up to standard. The availability of amenities such as televisions and furniture has also been criticized, highlighting a need for better accommodations for residents.
What Families Say
Families have shared a wide range of experiences at Vivo Healthcare West Orange. While many appreciate the kindness and dedication of the staff, others have voiced serious concerns about neglect and inadequate care, particularly in high-need situations. The inconsistency in care quality seems to be a common theme, with some patients receiving excellent support while others face significant challenges.
Room for Improvement
Several reviews indicate areas needing attention, such as staffing levels, response times to patient requests, and overall cleanliness in certain units. Families have noted that improvements in these areas could greatly enhance the quality of care and living conditions for residents.
Summary
Vivo Healthcare West Orange offers rehabilitation and skilled nursing services in Ocoee, Florida. While many families commend the compassionate staff and the support provided, there are significant concerns regarding care delivery, staff availability, and living conditions in some areas of the facility. Prospective residents and their families may want to consider these factors when evaluating their options.
