Overview
Fountainhead Care Center, located in North Miami, Florida, is a senior care facility that has received significant criticism from residents and their families. The reviews reflect serious concerns regarding the overall cleanliness and quality of care provided at the center.
Care Approach & Staff
Feedback indicates that the care approach at Fountainhead Care Center is lacking, with reports of negligence among the nursing staff. Family members have expressed dissatisfaction with the level of attention their loved ones receive, highlighting a troubling environment that they describe as vile and shameful.
Accessibility & Languages
The staff’s communication skills have been a point of contention, with reports that many Certified Nursing Assistants (CNAs) primarily speak Creole and have limited proficiency in English. This language barrier has been perceived as disrespectful by some residents and their families, contributing to a feeling of neglect.
What Families Say
The sentiments expressed by families reveal a deep concern for the well-being of their loved ones at Fountainhead Care Center. Reviews describe the facility in harsh terms, calling it a “cesspool” and indicating that the overall experience falls far below acceptable standards.
Room for Improvement
There are several areas where Fountainhead Care Center could improve, particularly in staff training and overall facility maintenance. Families have pointed out the need for better communication and respect from staff, as well as enhanced cleanliness and care standards.
Summary
In summary, Fountainhead Care Center in North Miami, Florida, faces significant challenges regarding the quality of care and staff interactions. Families have voiced strong concerns about the environment and treatment their loved ones receive, indicating that improvements are necessary to meet acceptable standards of care.
