Overview
First Care Home Services, Inc, located in North Miami Beach, Florida, is a full-service Allied Health Care Staffing agency with over 17 years of experience in providing quality home healthcare. The agency is known for its commitment to delivering innovative solutions and personalized care to clients in need of nursing services. First Care is certified by the state of Florida as a Woman-Owned Minority Business Enterprise and holds accreditation from the Accreditation Commission for Health Care.
Services & Support
First Care Home Services offers a comprehensive range of services tailored to meet the needs of individuals of all ages. Their offerings include skilled nursing, personal care, post-surgery care, disease management, geriatric care, and pediatric care. The agency also provides in-home infusion therapy for patients requiring IV treatments and contracted staffing for clients needing privacy in their care. The staff includes Certified Nursing Assistants (CNA) and Home Health Aides (HHA) who are trained to deliver compassionate and attentive care.
Care Approach & Staff
Clients frequently commend the staff at First Care for their professionalism and compassion. Caregivers are noted for treating clients like family and for their proactive approach in monitoring health conditions. For instance, one client shared how their caregiver was instrumental in the early detection of a serious health issue by closely observing vital signs and behavior. This level of attentiveness demonstrates the agency’s commitment to quality care and effective communication with clients and their families.
Who They Serve
First Care serves individuals of all ages, providing specialized care for seniors, children, and those recovering from surgery or managing chronic conditions. The agency has a reputation for catering to the diverse needs of families, ensuring that clients receive personalized and attentive care tailored to their specific circumstances.
What Families Say
Families have expressed gratitude for the services provided by First Care, highlighting the compassionate and caring nature of the aides. Many reviews reflect a sense of trust and satisfaction, with one family noting that their aide treated their parents as if they were her own. Communication with the agency is often described as easy and stress-reducing, which is particularly appreciated during challenging times.
Room for Improvement
While many families report positive experiences with First Care, there have been isolated incidents regarding communication challenges, particularly related to phone interactions. One review mentioned an unprofessional phone call, indicating that some aspects of customer service may need attention to ensure a consistently positive experience for all clients.
Summary
Overall, First Care Home Services, Inc offers a reliable and compassionate approach to home health care in North Miami Beach, Florida. With a range of services designed for individuals of all ages and a dedicated staff, families can feel confident in the quality of care provided. The agency continues to build its reputation through a commitment to professionalism and personalized service, although there is room for improvement in certain areas of communication.
