Overview
Solaris HealthCare Imperial, located in Naples, Florida, is a sub-acute rehabilitation center that also provides long-term nursing care. The facility is conveniently situated just minutes from North Collier Hospital and is certified by both Medicare and Medicaid. Solaris HealthCare Imperial is committed to delivering high-quality, compassionate care through a dedicated team of healthcare professionals, including physicians, nurses, certified nursing assistants, and therapists.
Services & Support
The facility offers a range of services including skilled nursing, rehabilitation, physical therapy, and occupational therapy. Families have noted the supportive role of social workers, who are recognized for their compassion and dedication to both residents and their families. The staff works collaboratively to ensure that each resident receives personalized care that meets their unique needs.
Care Approach & Staff
Reviews highlight the compassionate nature of the staff at Solaris HealthCare Imperial. Many families express gratitude for the attentive care provided by nurses and therapists, which has made a significant difference in their loved ones’ recovery experiences. Social workers, in particular, receive praise for their professionalism and support during challenging times, assisting families with insurance matters and care planning.
Dining & Activities
While many residents enjoy the food offered at the facility, there have been some mixed reviews regarding the dining experience. Families have reported positive interactions with most staff members, although there was a notable incident where a dining associate was perceived as rude, impacting the overall dining atmosphere. Despite this, the general sentiment remains that the dining services could benefit from improvement.
What Families Say
Overall, families appreciate the care their loved ones receive at Solaris HealthCare Imperial. Positive comments emphasize the kindness of the staff and the effective rehabilitation programs. However, some families have raised concerns about persistent inquiries regarding insurance coverage, which they found to be stressful during their loved ones’ stay. This aspect of communication may require further attention to enhance the family experience.
Room for Improvement
While many reviews commend the quality of care and the professionalism of the staff, there are areas noted for improvement, particularly regarding communication about insurance matters. Some families expressed frustration over persistent inquiries related to coverage, which detracted from their overall experience at the facility.
Summary
Solaris HealthCare Imperial is dedicated to providing compassionate care in a supportive environment. Families have expressed appreciation for the skilled nursing and rehabilitation services, as well as the commitment of the staff to meet residents’ needs. With some areas identified for improvement, particularly in communication, Solaris HealthCare Imperial continues to strive for excellence in the care they provide.
