Overview
VITAS Healthcare Inpatient Hospice Care, located in Naples, Florida, provides specialized hospice services for patients who require care beyond what can be managed at home. The facility aims to create a calm, home-like atmosphere, offering around-the-clock support from a dedicated interdisciplinary team, including physicians, nurses, social workers, and chaplains.
Care Approach & Staff
The care team at VITAS focuses on managing symptoms and enhancing the quality of life for both patients and their families. While some reviews highlight the compassion and dedication of certain staff members, others have raised concerns about the overall quality of care provided. There are mentions of inadequate responses to patient needs, particularly regarding medication management and personal care, which has led to distress for families during critical times.
Who They Serve
VITAS serves hospice patients in Collier County who need more intensive care than can be provided at home. The facility is designed to accommodate patients with life-limiting illnesses, ensuring they receive the necessary support during their final days.
Living Options & Amenities
The inpatient unit at VITAS is situated within Solaris HealthCare Imperial and is intended to provide a comfortable environment for patients and their families. It includes amenities such as family rooms, kitchenettes, and areas for prayer and meditation. Family members are encouraged to visit freely and can even stay overnight.
What Families Say
Feedback from families is mixed. While some express gratitude for the compassionate care received from specific staff members, many others report distressing experiences, including inadequate attention to personal hygiene and medication management. Concerns were raised about the administration of morphine without proper oversight, leading to serious health implications for patients. Families have shared heart-wrenching stories of their loved ones’ experiences, emphasizing the emotional toll of inadequate care during such a critical time.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and the overall quality of care. Issues such as poor communication regarding patient discharge and inadequate assistance with personal care have been highlighted. Families have expressed disappointment and concern over the treatment of their loved ones during their final moments.
Summary
VITAS Healthcare Inpatient Hospice Care in Naples, Florida, provides essential hospice services but faces significant challenges regarding the consistency of care. While some families have found solace in the compassionate support of certain staff members, numerous accounts indicate troubling experiences that raise concerns about the facility’s overall quality of care. Families considering VITAS are encouraged to weigh these mixed reviews carefully.
