Overview
Waterman Village Home Health Care, located in Mt Dora, Florida, is a not-for-profit organization dedicated to providing high-quality in-home care services. Established in 1989, it serves the surrounding areas of Tavares, Eustis, Umatilla, and Sorrento. The organization prides itself on being locally managed and operated, ensuring that all staff work on-site to provide personalized care.
Services & Support
Waterman Village Home Health Care offers a range of services tailored to meet the needs of individuals who are homebound. These services include skilled nursing care, companionship, and homemaker services. The organization is also Medicare certified, which allows them to provide clinical services under the direction of a physician, focusing on teaching and training for patients, families, and caregivers.
Care Approach & Staff
The staff at Waterman Village Home Health Care are frequently described as compassionate and dedicated. Families have noted the commitment of the team, particularly in rehabilitation services, where the speech therapist has been highlighted for going above and beyond expectations. The organization emphasizes a mission-driven approach, ensuring that care is tailored to enhance the quality of life for each individual.
Who They Serve
Waterman Village Home Health Care serves a diverse clientele, primarily focusing on individuals who are homebound and require various levels of care. This includes those needing skilled nursing, as well as support from companions and homemakers to assist with daily activities.
Service Area
The service area for Waterman Village Home Health Care includes Mt Dora and its neighboring communities, such as Tavares, Eustis, Umatilla, and Sorrento, making it accessible to a broad range of families in Lake County, Florida.
What Families Say
Families have expressed satisfaction with the quality of care provided by Waterman Village Home Health Care. Many reviews highlight the professionalism and dedication of the staff. However, there have been concerns regarding punctuality, as some families noted that staff were often late for scheduled visits. Despite this, families appreciate the organization’s willingness to address issues and improve service quality.
Room for Improvement
While many families have had positive experiences, there have been reports of staff arriving late for scheduled care. Addressing these punctuality issues could enhance the overall service experience for families.
Summary
Waterman Village Home Health Care is a trusted provider of in-home health services in Mt Dora, Florida. With a focus on compassionate care and a locally managed approach, they offer a variety of services to support individuals in their homes. While families commend the quality of care, there is room for improvement in staff punctuality. Overall, Waterman Village remains a valuable resource for families seeking home health care solutions.