Overview
The Lilac at Silver Palms, located in Miami, Florida, offers a caring environment for individuals requiring skilled nursing and rehabilitation services. The facility is noted for its cleanliness and welcoming atmosphere, which many families have found reassuring during their loved ones’ stay. With a focus on compassionate caregiving, The Lilac aims to provide a supportive and enriching experience for residents.
Services & Support
The Lilac at Silver Palms provides a range of services including skilled nursing, rehabilitation, and social worker support. Residents benefit from a coordinated care approach among the medical staff, nurses, and rehabilitation teams, which enhances the overall care experience. Families have praised the dedication of the staff, particularly in the rehabilitation department, where therapists strive to motivate and engage patients effectively.
Care Approach & Staff
The facility’s philosophy emphasizes a whole-team approach to care, ensuring that residents receive personalized attention. Staff members are described as friendly and professional, with many families noting the strong commitment of the management team to high standards of care. The environment is designed to be welcoming and comfortable, fostering a sense of community among residents.
Living Options & Amenities
The Lilac at Silver Palms features resort-like accommodations, creating a pleasant living environment for residents. The facility is clean, well-maintained, and equipped with various amenities to enhance the quality of life. Families appreciate the beautiful interior and landscaped areas that contribute to a calming atmosphere.
Dining & Activities
While many families have praised the activities and recreation offered at The Lilac, there have been mixed reviews regarding the dining experience. Some residents have reported dissatisfaction with the food quality, particularly at breakfast. However, the facility does offer options for food deliveries, allowing residents to enjoy meals from outside sources.
What Families Say
Overall, families express gratitude for the care their loved ones receive at The Lilac at Silver Palms. Many reviews highlight the clean and friendly environment, as well as the exceptional service provided by the staff. However, some concerns have been raised about communication and staffing levels, particularly regarding the responsiveness of the facility to family inquiries.
Room for Improvement
While many families appreciate the care and environment at The Lilac, some reviews indicate issues with staffing levels and communication. Specific concerns include difficulties in reaching staff by phone and instances of inadequate attention from caregivers. Addressing these areas could enhance the overall experience for residents and their families.
Summary
The Lilac at Silver Palms is recognized for its clean, welcoming environment and dedicated staff who provide skilled nursing and rehabilitation services. The facility’s commitment to compassionate care is evident, though some challenges with dining and communication have been noted. Overall, families find comfort in knowing their loved ones are well cared for in this supportive setting.
