Overview
Serenity Home Health Care, located in Miami, Florida, provides home health services that include nursing care and physical therapy. The agency aims to deliver compassionate and professional support to its clients, with a focus on patient recovery and comfort.
Services & Support
The agency offers a range of services, including physical therapy and nursing care. Clients have noted the effectiveness of the physical therapy provided, particularly highlighting the motivational approach of the therapists. The nursing staff is also recognized for their compassionate care, which plays a significant role in patient recovery.
Care Approach & Staff
Reviews describe the staff at Serenity Home Health Care as professional and empathetic. Therapists are often praised for their positive attitudes and their ability to motivate patients, which has been crucial for many in their recovery journeys. One therapist, in particular, has been highlighted for providing customized exercise plans and encouragement, contributing to improved patient outcomes.
Who They Serve
Serenity Home Health Care serves a diverse clientele, including individuals recovering from surgery and those needing ongoing medical support. Families have expressed gratitude for the attentive care provided to their loved ones, emphasizing the importance of having compassionate professionals during challenging recovery periods.
Room for Improvement
Some families have expressed concerns regarding communication and follow-up care. Instances of miscommunication, such as incorrect phone numbers and lack of timely responses, have been reported. Families noted that these issues led to delays in receiving necessary care, which impacted their overall experience with the agency.
What Families Say
Feedback from families is mixed. Many commend the staff for their excellent customer service and the quality of care provided. However, there are significant concerns regarding the consistency of service and communication. While some families highly recommend Serenity Home Health Care, others have expressed dissatisfaction and noted that they would not recommend the agency based on their experiences.
Summary
Serenity Home Health Care in Miami, Florida, provides home health services with a focus on nursing and physical therapy. While many families appreciate the compassionate care and professionalism of the staff, challenges with communication and follow-up care have been noted. Prospective clients may want to consider both the positive testimonials and the areas where improvement is needed when evaluating this agency.
