Overview
Continental Home Health Care, located in Miami, Florida, offers a range of home health care services to support individuals in need of assistance. The agency aims to provide a professional and compassionate environment for both clients and caregivers.
Services & Support
The agency provides various nursing and home health aide (HHA) services. Families have noted that the environment is generally calm and professional, which contributes to a positive experience when utilizing their services.
Care Approach & Staff
Staff members at Continental Home Health Care are frequently described as friendly and professional. Many clients appreciate the dedication of the caregivers, who strive to assist in every possible way. However, there have been concerns regarding communication and the management of caregiver assignments, particularly in urgent situations.
Who They Serve
Continental Home Health Care serves individuals who require varying levels of assistance, including those with significant health needs. Reviews indicate that the agency has experience working with elderly clients, including those who need full-time care.
Room for Improvement
Some families have expressed dissatisfaction with the agency’s communication, particularly regarding changes in caregiver assignments. In one instance, a caregiver was reassigned without prior notice, which caused distress for a family caring for a 96-year-old relative. This highlights a potential area for improvement in ensuring timely and clear communication with clients and their families.
What Families Say
Overall, feedback from families is mixed. While many clients commend the professionalism and kindness of the staff, others have raised significant concerns about the agency’s operational practices. Positive experiences emphasize the staff’s willingness to help, while negative experiences focus on issues with communication and reliability.
Summary
Continental Home Health Care in Miami, Florida, offers a range of home health services characterized by a generally professional and supportive environment. While many families appreciate the compassionate care provided by staff, there are notable concerns regarding communication and the management of caregiver assignments that the agency may need to address to enhance client satisfaction.
