Overview
All Metro Health Care, located in Lauderdale Lakes, Florida, has been providing home care services since 1955. The agency emphasizes its commitment to compassionate care and aims to support families in allowing their loved ones to age in place comfortably. However, recent reviews indicate significant concerns regarding the reliability and integrity of their services.
Services & Support
The agency offers home health care services intended to provide support for individuals, particularly those with special needs and disabilities. However, reviews suggest that the actual delivery of these services has been inconsistent, with reports of inadequate nurse staffing and unreliable aide coverage. Families have expressed frustration over the lack of accountability from the management regarding service delivery.
Care Approach & Staff
While All Metro Health Care promotes a compassionate approach to home care, feedback from families indicates that the staff’s performance does not always align with this mission. Some caregivers reportedly fail to adhere to scheduled visits, and there are allegations of unethical behavior among certain aides. Families have noted that the management’s response to complaints has been inadequate, leading to a lack of trust in the agency’s ability to provide proper care.
Who They Serve
All Metro Health Care primarily serves families with special needs and disabled individuals, aiming to provide them with the necessary support to live comfortably at home. However, the experiences shared by families suggest that the agency may not meet the needs of all clients effectively, particularly in terms of reliability and staffing.
Room for Improvement
Multiple reviews highlight a need for improvement in the agency’s organizational practices and staffing accountability. Families have reported issues with aides not showing up for scheduled visits, as well as instances of theft and unprofessional behavior. These concerns suggest that significant changes may be necessary to enhance service quality and restore trust among clients.
Summary
All Metro Health Care in Lauderdale Lakes, Florida, has a long history of providing home health care services. However, recent reviews reveal serious concerns about the agency’s reliability, staff behavior, and management’s response to issues. Families seeking home health care may want to carefully consider these factors when evaluating their options.
