Overview
Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing ), located in Jacksonville, Florida, Westside Oaks Rehabilitation and Nursing Center, located in Jacksonville, Florida, is a facility that provides a range of services including skilled nursing, rehabilitation, and hospice care. The center aims to deliver personalized healthcare services and enhance the well-being of its residents. However, reviews indicate significant concerns regarding the quality of care and the overall environment.
Services & Support
Westside Oaks offers a variety of services designed to cater to the needs of its residents. These include 24/7 skilled nursing care, rehabilitation services, respite care for short-term needs, and hospice care focused on comfort during end-of-life stages. Despite these offerings, feedback from families suggests that the implementation of these services may not consistently meet expectations.
Care Approach & Staff
While some reviews highlight the kindness and dedication of certain staff members, there are numerous reports of staff being unresponsive and neglectful. Concerns about the professionalism of the staff, particularly in communication and care delivery, have been raised. Instances of long wait times for assistance and a lack of attention to residents’ needs have been noted, leading to feelings of frustration among families.
Living Options & Amenities
Residents at Westside Oaks have access to various amenities and recreational activities aimed at improving their quality of life. However, reviews indicate serious cleanliness issues, with reports of pests and unpleasant odors throughout the facility. Families have expressed dissatisfaction with the condition of the rooms and common areas, which detracts from the overall living experience.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones received, many others caution against placing relatives in this facility due to concerns about sanitation and staff responsiveness. Comments about the environment describe it as unclean, with issues such as roaches and strong odors being prevalent. Families have also reported feeling dismissed when raising concerns about care standards.
Room for Improvement
Significant areas for improvement have been identified, particularly regarding cleanliness and staff responsiveness. Families have noted the need for better communication and more attentive care from the staff. Addressing these issues could enhance the overall experience for residents and their families at Westside Oaks.
Summary
Westside Oaks Rehabilitation and Nursing Center in Jacksonville, Florida, offers a range of care services aimed at supporting residents’ health and well-being. However, numerous reviews highlight critical concerns regarding cleanliness, staff responsiveness, and overall care quality. Families are encouraged to consider these factors when evaluating this facility for their loved ones.
