Overview
Vivo Healthcare Normandy, located in Jacksonville, Florida, is a skilled nursing facility that aims to provide comprehensive care and rehabilitation services. The facility is part of Vivo Healthcare, which oversees various skilled nursing facilities throughout Florida, promoting a culture of caring and sophisticated healthcare management.
Services & Support
Vivo Healthcare Normandy offers a range of skilled nursing and rehabilitation services tailored to meet individual patient needs. The facility emphasizes a commitment to patient comfort and well-being, aiming to create an environment where residents feel like family. The nursing team is dedicated to providing compassionate care, although some reviews indicate that there may be challenges in meeting all patient needs consistently.
Care Approach & Staff
The staff at Vivo Healthcare Normandy includes a Director of Nursing and a team that is reportedly committed to providing attentive care. While some reviews highlight the kindness and professionalism of the staff, others express concerns regarding responsiveness and the overall atmosphere of care. The leadership team is noted for fostering a supportive environment, particularly for nursing students who have found the clinical experience enriching.
What Families Say
Feedback from families varies significantly. Some commend the staff’s dedication and the active involvement of the administrator, noting that it contributes to a culture of trust and responsibility. However, numerous reviews raise serious concerns about cleanliness, communication, and the adequacy of care provided to residents. Instances of unaddressed medical needs and inadequate responses to family inquiries have been reported, leading some families to advise against choosing this facility.
Room for Improvement
Several reviews point to significant issues that need addressing, including cleanliness, staff responsiveness, and communication with families. Families have expressed frustration over the lack of attention to patient needs and the overall management of care, indicating that improvements are necessary to enhance the quality of service.
Summary
Vivo Healthcare Normandy presents a mixed picture for potential residents and their families. While the facility is part of a larger healthcare management group that emphasizes compassionate care, reviews suggest that there are critical areas requiring improvement, particularly in cleanliness and staff responsiveness. Families considering this facility should weigh the positive feedback against the serious concerns raised by others.
