Overview
Underhill, located in Jacksonville, Florida, is a family-owned home health care provider with over 60 years of experience in delivering quality in-home senior care. The agency specializes in non-medical home health care services, assisting clients with activities of daily living to help them remain comfortable and independent at home.
Services & Support
Underhill offers a variety of services tailored to meet the needs of their clients. These include assistance with bathing, companionship, homemaking, respite care, medication reminders, and shopping. Their services are available in various settings, including homes, hospitals, assisted living facilities, and nursing and rehabilitation centers. Families appreciate the agency’s flexibility, as they provide customized support services without requiring long-term contracts.
Care Approach & Staff
The team at Underhill is frequently described as compassionate, caring, and knowledgeable. The management is noted for its genuine concern for both employees and clients, which fosters a positive environment. Clients have highlighted the dedication of the staff, who are characterized as warm and responsive. One reviewer specifically mentioned the exceptional support provided by a staff member, who went above and beyond in assisting with post-surgery preparations.
Who They Serve
Underhill serves a diverse clientele, focusing primarily on seniors in need of assistance to maintain their independence at home. The agency is well-regarded among both clients and professionals in the healthcare field, with many families recommending their services for anyone requiring home healthcare.
What Families Say
Families have expressed high levels of satisfaction with Underhill’s services. Many reviews emphasize the caring nature of the staff and the comprehensive support they provide. Clients noted that the agency’s management team is approachable and committed to ensuring the best care experience. One family shared their gratitude for the personalized guidance they received, highlighting the staff’s willingness to assist in navigating home healthcare options.
Room for Improvement
While many families have praised Underhill for their excellent service, some have suggested that there could be additional communication regarding scheduling and availability. Clearer updates might enhance the overall experience for clients and their families.
Summary
Underhill is a well-established home health care provider in Jacksonville, Florida, known for its compassionate care and dedicated staff. With a focus on non-medical support, they offer a range of services designed to assist seniors in their daily activities. The agency’s family-owned approach and commitment to client satisfaction make them a trusted choice for families seeking home health care solutions.
