Overview
UF Health Home Care – Jacksonville, located in Jacksonville, Florida, provides compassionate in-home care services for individuals who are ill but prefer to remain at home. As a private, not-for-profit agency, it serves multiple counties, including Duval, Clay, Nassau, St. Johns, and Baker. The organization is Medicare-certified, state licensed, and accredited by The Joint Commission, emphasizing its commitment to high standards of care.
Services & Support
UF Health Home Care – Jacksonville offers a range of home health services designed to promote independence and enhance the ability of individuals to stay in their homes and communities. The services are provided under the orders of a licensed physician, ensuring that care is tailored to each patient’s needs. Typically, a nurse or other healthcare professional will visit the home to perform an evaluation and develop a treatment plan in collaboration with the physician.
Care Approach & Staff
The staff at UF Health Home Care – Jacksonville is composed of healthcare professionals dedicated to providing quality care while respecting the dignity of individuals experiencing illness. Their approach focuses on minimizing the loss of dignity associated with health challenges, allowing patients to maintain their independence as much as possible.
Who They Serve
UF Health Home Care – Jacksonville serves a diverse population, including individuals recovering from surgery or managing chronic illnesses. The agency aims to support those who wish to receive care in the comfort of their own homes, fostering connections with family and friends.
Service Area
The agency operates in several counties in Florida, specifically Duval, Clay, Nassau, St. Johns, and Baker, providing a broad reach for those in need of home health care services.
Scheduling & Availability
Office hours for UF Health Home Care – Jacksonville are Monday through Friday, from 8 a.m. to 5 p.m. Additionally, service personnel are available on-call seven days a week, and a 24-hour answering service is provided to assist with any urgent needs.
Insurance & Billing
UF Health Home Care – Jacksonville accepts assignment on Medicare and Medicaid, as well as most private group health insurance plans, making their services accessible to a wider range of families.
What Families Say
Feedback from families has been mixed. Some have expressed frustration with the level of service, citing issues such as long wait times for assistance and concerns about communication. For example, there have been reports of delays in receiving necessary information and support, which have caused stress for families during critical times.
Room for Improvement
Several reviews indicate that there may be areas for improvement, particularly regarding communication and responsiveness. Families have noted instances of unprofessional behavior and dissatisfaction with the timeliness of care, suggesting a need for better coordination and attention to patient needs.
Summary
UF Health Home Care – Jacksonville offers essential in-home care services for individuals in need, with a focus on maintaining dignity and independence. While the agency has received accreditation and operates within a defined service area, feedback from families highlights areas that could benefit from enhancement, particularly in communication and service responsiveness.
