Overview
Coram healthcare, located in Jacksonville, Florida, provides home health care services with a focus on infusion therapy. Their experienced team includes registered nurses, dietitians, and pharmacists who aim to offer comprehensive support for patients receiving infused and injectable therapies. The organization emphasizes convenience and safety, making it easier for patients to access necessary treatments from the comfort of their homes.
Services & Support
Coram healthcare specializes in infusion care, offering services that include the administration of therapy, patient education, and support for self-administration when appropriate. They assist in verifying insurance, preparing medications, and coordinating appointments to ensure a smooth treatment process. The organization is available 24/7 to address patient inquiries and provide guidance throughout the treatment journey.
Care Approach & Staff
The staff at Coram healthcare includes infusion nurses who are described as compassionate and dedicated. Many families have expressed gratitude for the support they received, noting that the nurses significantly enhance the home care experience. However, there have been mixed reviews regarding staff competency, particularly concerning the administration of IVs and familiarity with medications.
What Families Say
Families have shared a range of experiences with Coram healthcare. Some have praised the nurses for their kindness and support, highlighting their positive impact during challenging times. Others have raised concerns about specific incidents that led to feelings of embarrassment and frustration, such as a misunderstanding that resulted in police involvement. Additionally, issues with billing and communication have been noted, with some families expressing dissatisfaction with the responsiveness and clarity of the billing department.
Room for Improvement
There are areas where families have indicated that Coram healthcare could improve. Concerns have been raised about the competency of some staff members, particularly regarding technical skills and knowledge of medications. Additionally, billing issues have been a recurring theme, with families reporting difficulties in resolving inquiries and understanding their financial responsibilities.
Summary
Coram healthcare in Jacksonville, Florida, offers a range of home health care services focused on infusion therapy. While many families appreciate the compassionate care provided by the nursing staff, there are notable concerns regarding staff competency and billing practices. Families considering Coram healthcare may want to weigh these experiences when evaluating their options for home health care.
