Overview
Choice Matters Home Healthcare, Inc., located in Jacksonville, Florida, has been serving the Northeast Florida region since 2008. This locally owned and operated agency is dedicated to providing personalized, high-quality home health care tailored to the unique needs of its community.
Services & Support
Choice Matters offers a range of services including hospice care, home health care, physical therapy, occupational therapy, and social worker support. Their commitment to delivering compassionate and skilled care is evident in the positive feedback from families who have utilized their services. Caregivers are noted for their ability to provide not only medical assistance but also emotional support, ensuring patients feel comfortable and respected.
Care Approach & Staff
The staff at Choice Matters is frequently described as compassionate, understanding, and highly skilled. Families appreciate the thoroughness and dedication of the team, particularly in physical therapy, where therapists are recognized for their ability to connect with patients and tailor exercises to their needs. One therapist, for instance, has been praised for his ability to challenge clients appropriately while maintaining a supportive and encouraging atmosphere.
Who They Serve
Choice Matters serves a diverse clientele, including elderly patients and those recovering from surgeries or medical conditions. Families have expressed gratitude for the agency’s ability to provide care that allows their loved ones to remain in the comfort of their own homes while receiving high-quality support.
What Families Say
Families commend Choice Matters for their exceptional level of care. Many reviews highlight the professionalism and compassion displayed by the caregivers, with one family noting that their loved one was treated like family. Clear communication from the staff keeps families informed about their loved ones’ progress, further enhancing the trust placed in the agency. However, there are some concerns regarding individual experiences, particularly with one staff member, which suggests a need for ongoing staff training and quality assurance.
Summary
Choice Matters Home Healthcare, Inc. is a well-regarded provider of home health care services in Jacksonville, Florida. With a strong focus on compassionate care and skilled support, they have built a reputation for excellence among families in the community. While overall feedback is overwhelmingly positive, attention to individual staff performance may enhance their already strong service delivery.
