Overview
Her Heart Village Assisted Living Facility (Autumn), located in Jacksonville, Florida, has been serving the elderly community for over 30 years. The facility aims to provide a loving home and exceptional care, treating residents as part of their family. The environment is consistently noted for its cleanliness and welcoming atmosphere, making it a comforting choice for families seeking care for their loved ones.
Services & Support
Her Heart Village offers a range of services focused on assisted living and memory care. The staff is dedicated to providing personalized care, ensuring that each resident’s needs are met with compassion and professionalism. Families appreciate the open communication from the staff regarding their loved ones’ well-being and care routines.
Care Approach & Staff
The staff at Her Heart Village is frequently described as friendly, attentive, and genuinely caring. Many reviews highlight the staff’s commitment to creating a nurturing environment, which includes regular interactions with residents to enhance their quality of life. The owner and management are noted for their accessibility and responsiveness, fostering a sense of trust among families.
Who They Serve
Her Heart Village serves elderly residents, including those requiring memory care. Families often share their experiences of how the facility has positively impacted their loved ones, particularly those with dementia or other challenges. The facility aims to provide a supportive community where residents can engage with peers while receiving necessary care.
Living Options & Amenities
The facility is described as clean and well-kept, with a home-like atmosphere. Residents can enjoy the surrounding area, which includes opportunities for morning walks and access to nearby amenities such as grocery stores and places of worship. This environment contributes to the residents’ overall happiness and comfort.
What Families Say
Families express high satisfaction with the care provided at Her Heart Village. Many reviews commend the staff for their dedication and the positive atmosphere of the facility. One family member noted that the staff treats residents like family, which is a recurring theme in reviews. However, there are some concerns regarding specific incidents that have been raised by families, emphasizing the need for ongoing vigilance in care.
Room for Improvement
While many families report positive experiences, there have been isolated concerns regarding the handling of residents’ personal belongings and the facility’s focus on care versus financial aspects. These issues suggest that continued attention to both care quality and operational integrity is essential.
Summary
Her Heart Village Assisted Living Facility (Autumn) is a well-regarded option in Jacksonville, Florida, known for its clean environment and caring staff. The facility’s commitment to treating residents like family and providing personalized care has resonated with many families. While there are some areas noted for improvement, the overall sentiment reflects a strong dedication to resident well-being and community values.
