Overview
Visiting Angels, located in Gainesville, Florida, is part of a nationwide network providing essential personal home care services. The agency focuses on enabling seniors to live independently in their own homes while offering tailored support that meets individual needs. Their services include in-home care, dementia care, respite care, and companion care, among others.
Services & Support
Visiting Angels offers a variety of services designed to assist seniors and their families. These include personal care, Alzheimer’s care, palliative care, and custodial care. Their approach emphasizes one-on-one care, ensuring that each client receives the attention and respect they deserve. The agency is committed to customizing care plans to fit the specific needs of each individual.
Care Approach & Staff
The caregivers at Visiting Angels are often described as compassionate and professional. Many clients appreciate the kindness and attentiveness of the staff, noting that they feel safe and comfortable with their caregivers. However, some reviews indicate concerns regarding the oversight of caregivers, with mentions of caregivers being independent contractors and lacking sufficient training. This has raised questions about the consistency and reliability of care.
Who They Serve
Visiting Angels primarily serves seniors who require assistance to live independently at home. Their services are tailored to accommodate individuals with various needs, including those dealing with dementia or other age-related challenges.
Service Area
The agency serves Gainesville and the surrounding communities, including Archer, Newberry, Santa Fe, Tioga, and Alachua. This broad service area allows them to reach a diverse clientele in need of home care.
What Families Say
Families have expressed a mix of satisfaction and concern regarding the services provided by Visiting Angels. Many commend the agency for their caring and professional staff, highlighting positive experiences with the caregivers. However, some families have raised issues about the responsiveness of the owner and the punctuality of caregivers, as well as concerns about the lack of oversight and training for the staff.
Room for Improvement
Some families have noted that there are areas for improvement, particularly in caregiver training and oversight. Concerns about timely arrivals and communication between the agency and families have also been mentioned. These issues suggest that while many clients have had positive experiences, there is room for enhancements in service delivery.
Summary
Visiting Angels in Gainesville, Florida, offers a range of home care services designed to support seniors in maintaining their independence. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding oversight and training. Overall, the agency has a solid reputation, but addressing the highlighted issues could enhance the quality of care offered.
