Overview
CenterWell Home Health, located in DeLand, Florida, offers personalized home health services aimed at helping clients manage chronic conditions or recover from illness, injury, surgery, or hospitalization. Their approach emphasizes understanding each client’s unique needs, challenges, and goals, ensuring that care is centered around the individual.
Services & Support
The agency provides a range of skilled nursing services, including wound care, physical therapy, and general health assessments. Many clients have noted that nurses and therapists are caring, professional, and responsive to their needs. For instance, clients have reported that nurses regularly check vital signs and inquire about overall health during visits, enhancing the quality of care provided.
Care Approach & Staff
Staff members at CenterWell Home Health are frequently described as compassionate and dedicated. The team includes registered nurses and licensed practical nurses who are noted for their professionalism and ability to create a warm environment. Clients have expressed appreciation for the empathy shown by the staff, which fosters a supportive atmosphere during home visits.
Who They Serve
CenterWell Home Health primarily serves individuals recovering from medical conditions or those needing ongoing support for chronic illnesses. Their services are tailored to meet the specific needs of seniors and other clients requiring home health care.
Scheduling & Availability
The agency typically schedules appointments in advance, with staff calling clients to confirm visits. However, some reviews indicate issues with missed appointments and communication challenges regarding scheduling, which have caused frustration for some families.
What Families Say
Feedback from clients is mixed. Many families have praised the quality of care and professionalism of the staff, highlighting their responsiveness and the positive impact on their loved ones’ recovery. However, there are notable concerns about organizational issues and communication breakdowns, particularly regarding appointment scheduling and follow-up care. Some clients have reported experiences of unresponsiveness, which has led to dissatisfaction with the service.
Room for Improvement
While many clients have had positive experiences, there are recurring themes of disorganization and communication issues that need addressing. Some families have expressed frustration with missed appointments and a lack of follow-up from staff, indicating a need for improved coordination and responsiveness in care management.
Summary
CenterWell Home Health in DeLand, Florida, provides a range of home health services with a focus on personalized care. While many clients appreciate the dedication and professionalism of the staff, challenges with scheduling and communication have been highlighted by others. Families considering this service may want to weigh the positive feedback against the noted areas for improvement.
