Overview
Carlton Shores Health and Rehab Center, located in Daytona Beach, Florida, offers a range of services including skilled nursing, rehabilitation, and assisted living. The facility is designed to provide a comfortable environment with access to medical centers and amenities that support healing and care. However, experiences shared by families indicate significant concerns regarding the quality of care provided.
Services & Support
Carlton Shores provides a variety of services such as physical therapy, occupational therapy, and social worker support. While the therapy department has received praise for its compassionate and effective care, other aspects of support have raised concerns. Reviews highlight issues with the responsiveness of nursing staff and the overall cleanliness of the facility, with reports of patients experiencing neglect.
Care Approach & Staff
The facility employs a nursing team available around the clock; however, families have reported instances where staff were unresponsive or unaware of critical patient needs. There are mentions of agency nurses, which may contribute to a lack of continuity in care. While some staff members are noted to be knowledgeable and caring, others have been described as neglectful, leading to serious health concerns for residents.
Who They Serve
Carlton Shores serves a diverse population including seniors requiring long-term care, rehabilitation services, and respite care. Families seeking a supportive environment for their loved ones should be prepared to be actively involved in their care, as several reviews emphasize the need for advocacy to ensure proper attention and treatment.
Living Options & Amenities
The facility features modern amenities and private rooms designed to promote comfort and recovery. However, reviews indicate that the overall cleanliness and maintenance of the living spaces can be inconsistent, with some residents reporting unsatisfactory conditions during their stay.
Dining & Activities
Dining experiences at Carlton Shores have received mixed feedback. Some residents found the food to be unappetizing and lacking variety, while others enjoyed the activities offered. Engagement in recreational activities is encouraged, but families may want to supplement meals with food from outside sources based on resident feedback.
What Families Say
Families have expressed serious concerns regarding the care their loved ones received at Carlton Shores. Reports of neglect, including residents sitting in soiled linens for extended periods and inadequate medical attention, have led to frustration and anger. While some families commend the therapy department, many caution others about the need for constant advocacy and oversight.
Room for Improvement
There are significant areas for improvement at Carlton Shores, particularly concerning staff responsiveness and facility cleanliness. Families have highlighted the need for better communication among staff and more attentive care practices to ensure the safety and well-being of residents.
Summary
Carlton Shores Health and Rehab Center in Daytona Beach, Florida, offers a range of rehabilitation and nursing services in a modern setting. However, the facility faces serious challenges regarding the quality of care, staff responsiveness, and cleanliness. Families considering this facility should be prepared to actively participate in their loved ones’ care to ensure their needs are met.
