Overview
Indigo Palms, located in Daytona Beach, Florida, is an assisted living and memory care facility that has received a mix of feedback from residents and their families. While some reviews highlight positive experiences under new management, others raise serious concerns regarding the level of care and conditions within the facility.
Care Approach & Staff
The facility has undergone changes in management that some residents feel have improved the environment, describing it as cozy and warm with friendly staff who are attentive to residents’ needs. However, multiple reviews indicate significant issues with staffing levels, including claims of being understaffed and a high turnover rate among employees. Concerns have been raised about the qualifications of staff members, particularly in relation to memory care, where families reported inadequate supervision and care for residents with severe cognitive impairments.
Who They Serve
Indigo Palms serves a diverse population, including individuals requiring assisted living and memory care services. Some families have expressed satisfaction with the care provided for residents who have behavioral issues, noting improvements in their loved ones’ well-being. Conversely, there are alarming reports about the treatment of residents with moderate to severe Alzheimer’s or dementia, with families recommending caution for those considering this facility for such needs.
Room for Improvement
Numerous reviews highlight severe deficiencies in hygiene and care, including reports of unsanitary conditions and neglect. Specific issues such as residents suffering from scabies, inadequate medication management, and a lack of essential supplies have been noted. Families have voiced concerns about the facility’s ability to maintain a safe and supportive environment, particularly for vulnerable individuals.
Summary
Indigo Palms presents a complex picture for families seeking care for their loved ones. While some residents have found comfort and support, significant concerns regarding staffing, care quality, and facility conditions have been raised. Families are advised to thoroughly investigate these factors and consider the experiences shared by others when evaluating Indigo Palms as a potential home for their loved ones.
