Overview
Capitol House Nursing & Rehab Center, located in Baton Rouge, Florida, provides 24/7 care for its residents, emphasizing a family-like environment. The facility aims to meet the evolving needs of individuals through a continuum of care that includes both short-term rehabilitation and long-term care. Staff are available around the clock to assist with daily needs and provide emergency support.
Services & Support
Capitol House offers various services tailored to the needs of its residents, including skilled nursing, rehabilitation, and memory care. The facility aims to provide personalized care plans to ensure that each resident receives the attention and support they require. There is also a focus on therapy, which has been noted positively by some residents for helping them regain independence.
Care Approach & Staff
The care approach at Capitol House emphasizes compassion and personalized attention. However, reviews indicate significant variability in staff performance. While some residents and families have praised the nursing staff and their dedication, others have reported experiences of neglect and a lack of responsiveness, particularly during critical situations. The social worker support has been mentioned as inconsistent, with some families expressing dissatisfaction regarding communication and assistance.
Who They Serve
Capitol House serves a diverse population, including individuals requiring rehabilitation after surgery or injury, as well as those needing long-term care. The facility accommodates residents with specific medical needs, such as those requiring feeding tubes and respiratory support.
Levels of Care
The facility provides a range of care levels, from short-term rehabilitation to long-term skilled nursing care. This includes specialized services for residents with memory care needs, ensuring that individuals receive appropriate support based on their health status.
Location & Access
Situated in Baton Rouge, Capitol House is positioned to serve the local community effectively. The facility’s location is convenient for families visiting their loved ones, although access to quality care has been a concern for some families based on their experiences.
What Families Say
Families have expressed mixed feelings about their experiences at Capitol House. Some have noted positive interactions with staff and effective therapy sessions that contributed to recovery. However, numerous reviews highlight serious concerns regarding neglect, lack of compassion from certain staff members, and poor communication during critical times. Families have shared distressing experiences related to the care provided and the overall environment, urging others to reconsider their choices.
Room for Improvement
There are clear themes of dissatisfaction regarding staff responsiveness and the quality of care in critical situations. Families have reported instances of neglect and unprofessional communication, particularly during the final moments of life for their loved ones. This highlights a need for improvement in staff training and overall care standards.
Summary
Capitol House Nursing & Rehab Center offers a range of services designed for both short-term and long-term care. While some residents appreciate the therapy and support received, numerous reviews indicate substantial concerns regarding the quality of care and staff interactions. Families are encouraged to thoroughly evaluate their options and consider the experiences shared by others when making decisions about care for their loved ones.
