Overview
Lifeline Inc, located in Washington, District of Columbia, is a home health care provider that has garnered mixed feedback from clients and staff. While some reviews highlight a supportive workplace and dedicated staff, others express significant concerns regarding service reliability and professionalism.
Services & Support
Lifeline Inc offers home health care services, although specific details about the range of services provided are not extensively covered in the reviews. Some clients have expressed dissatisfaction with the frequency and reliability of nurse visits, indicating that there have been long gaps without care.
Care Approach & Staff
The staff at Lifeline Inc has received praise from some clients for their dedication and quality of care. One client noted that their aide had been with them for over two and a half years and described the staff as “the highest quality.” However, there are also reports of staff being perceived as unprofessional and unreliable, with claims of missed appointments and lack of communication.
Who They Serve
Lifeline Inc serves a diverse clientele, but some reviews suggest that there may be issues with respect and professionalism towards certain patient demographics. Concerns have been raised about the treatment of African American patients, with claims that some staff members have been disrespectful.
What Families Say
Feedback from families reveals a dichotomy in experiences. Some employees express strong satisfaction with the company culture and management support, indicating that it is a good place to work. Conversely, several clients have voiced serious concerns regarding the reliability of service, with reports of nurses not showing up and poor communication from the administrative staff.
Room for Improvement
Several reviews point to significant areas needing improvement, particularly in staffing reliability and communication. Clients have noted frustrations with missed appointments, lack of timely responses to calls, and the need for repeated paperwork for new nurses.
Summary
In summary, Lifeline Inc presents a complex picture as a home health care provider in Washington, DC. While there are positive remarks about the staff’s dedication and the workplace environment, there are also serious concerns regarding service reliability and professionalism that families should consider when evaluating their options.
