Overview
KBC Nursing Agency & Home Health Care Inc., located in Washington, District of Columbia, has been providing home health care services since 2003. The agency emphasizes compassionate care tailored to support the healing and recovery of its clients. They aim to offer a personalized and one-on-one approach to ensure that clients feel supported and valued throughout their care experience.
Services & Support
KBC Nursing Agency offers skilled nursing services, which include care from registered nurses and licensed practical nurses. The agency’s mission is to assist clients in their health journey, though experiences reported by families vary significantly.
Care Approach & Staff
The agency promotes a commitment to compassionate care, but reviews indicate mixed experiences with staff professionalism and reliability. While some clients appreciated the welcoming demeanor of office members and the efficiency of caregivers, others reported significant issues with staff conduct, including neglect and unprofessional behavior.
Who They Serve
KBC Nursing Agency serves clients in need of home health care in the District of Columbia. Reviews highlight that many clients are elderly individuals requiring consistent care, such as assistance with daily activities and health monitoring.
What Families Say
Feedback from families is notably polarized. Some clients commend the agency for its friendly service and responsiveness, stating they received excellent assistance. However, a substantial number of reviews express dissatisfaction, citing issues such as inadequate caregiver attendance, lack of communication, and perceived neglect of clients. Concerns were raised about aides not properly fulfilling their duties, leading to serious consequences for vulnerable clients.
Room for Improvement
Several families noted significant areas for improvement, particularly regarding staff reliability and communication. Instances of aides not showing up for scheduled shifts and a lack of follow-up from the agency were common themes in negative reviews. Additionally, some families reported difficulty reaching management to discuss concerns about care quality.
Summary
KBC Nursing Agency & Home Health Care Inc. offers home health care services in Washington, D.C., focusing on compassionate and personalized care. While some families have had positive experiences with the agency’s staff and services, others have raised serious concerns regarding reliability and professionalism. Families considering this agency may want to weigh these varied experiences carefully.
