Overview
Human Touch Home Health – DC, located in Washington, District of Columbia, has been providing home health care services for over 27 years. The agency offers a range of personalized medical and therapy services designed to bring care directly to patients’ homes, aiming to provide peace of mind for families.
Services & Support
Human Touch specializes in home health care, including physical therapy and other medical services. Their team is described as knowledgeable and responsive, with some clients praising the expertise of their physical therapists. For instance, one reviewer highlighted the courteous and professional approach of their physical therapist, noting effective communication during the healing process.
Care Approach & Staff
The staff at Human Touch includes physical therapists and aides who are generally recognized for their professionalism and dedication. Many reviews express appreciation for the compassionate care provided, with some clients noting that staff members go above and beyond to ensure a positive impact on their health and wellbeing. However, there are also reports of unprofessional interactions, particularly during initial inquiries, which have raised concerns among potential clients.
Who They Serve
Human Touch serves a diverse clientele, including elderly patients and those recovering from surgery. The agency aims to assist individuals in regaining independence and managing daily tasks through tailored therapy services.
What Families Say
Feedback from families is mixed. While some clients commend the agency for its excellent physical therapy services and caring staff, others have expressed dissatisfaction with communication and service consistency. Several reviews mention instances of missed appointments and unresponsiveness, leading to frustration among families seeking reliable care for their loved ones.
Room for Improvement
A recurring theme in the reviews is the need for improved communication and accountability within the agency. Some families reported difficulties in reaching staff and inconsistencies in service delivery, which have contributed to negative experiences.
Summary
Human Touch Home Health – DC has a long-standing presence in the home health care sector, with a commitment to providing compassionate services. While many families have had positive experiences with their skilled therapists, concerns regarding communication and service reliability highlight areas where the agency could enhance its offerings. Families considering this agency may want to weigh both the positive testimonials and the criticisms noted in reviews.
