Overview
Direct Care Home Health Services, located in Washington, District of Columbia, is a home care agency that aims to provide professional assistance to individuals in need of care. The agency emphasizes its commitment to delivering quality healthcare and support through a team of dedicated home care professionals.
Services & Support
Direct Care Home Health Services offers a range of home care options for eligible beneficiaries, including services covered by Medicare and DC Medicaid. The agency states that for most services, there is no cost to eligible individuals. They accept various payment methods, including long-term care insurance and self-payment options.
Care Approach & Staff
The agency promotes a caring approach, but reviews indicate significant concerns regarding staff professionalism and responsiveness. Some families reported experiences of unprofessional behavior among staff members, with claims that nurses and aides were inattentive and sometimes engaged in personal activities during work hours. There are mentions of a lack of adequate supervision and care, leading to fears about the well-being of clients.
Who They Serve
Direct Care Home Health Services aims to assist individuals requiring home health care, including those eligible for Medicare and DC Medicaid. However, feedback suggests that the quality of care may vary significantly among staff members.
Room for Improvement
Multiple reviews highlight issues with unprofessional conduct, communication failures, and inadequate care. Families expressed frustration over unresponsive management and concerns about the reliability of services provided. Some reported having to escalate issues to their insurance companies due to perceived negligence in service delivery.
What Families Say
Families have shared mixed experiences with Direct Care Home Health Services. While some noted finding a few capable staff members, many expressed dissatisfaction with the overall quality of care and the agency’s communication practices. Concerns about staff leaving clients unattended and failing to complete necessary tasks were prevalent in the feedback received.
Summary
Direct Care Home Health Services strives to provide care in the Washington, District of Columbia area, but reviews indicate a need for improvement in staff professionalism and service reliability. Families considering this agency should be aware of the mixed feedback regarding care quality and responsiveness.
