Overview
Visiting Angels Home Care, located in Wilmington, Delaware, is part of a nationwide network dedicated to providing essential personal home care services. The agency focuses on enabling seniors to live independently in their own homes while receiving the support they need. Their services include in-home care, dementia care, respite care, senior personal care, and companion care.
Services & Support
Visiting Angels Wilmington offers a range of home care services tailored to the individual needs of seniors. This includes personal care, dementia care, respite care, and companion care. Their approach is centered around providing compassionate and customized care to ensure that clients can maintain their independence and quality of life at home.
Care Approach & Staff
The staff at Visiting Angels Wilmington are frequently described as compassionate and attentive. Many families have commended the care managers for their professionalism, clear communication, and ability to set realistic expectations. One caregiver noted the supportive environment, highlighting that the agency prioritizes the well-being of both clients and staff. However, some caregivers expressed concerns about communication and support within the organization, indicating that there may be room for improvement in these areas.
Who They Serve
Visiting Angels serves seniors and disabled individuals who require assistance to live safely and comfortably at home. Their services are designed to cater to a diverse range of needs, ensuring that clients receive personalized care that respects their individual preferences and circumstances.
Service Area
Visiting Angels Wilmington provides services throughout Newcastle County, Delaware, including Wilmington, Brandywine Hundred, Newark, Pike Creek, and Hockessin. This broad service area allows them to support many families in the region seeking home care solutions.
What Families Say
Feedback from families and caregivers highlights a mix of positive experiences and areas for improvement. Many appreciate the kindness and responsiveness of the staff, particularly care managers who are noted for their active listening and supportive nature. However, some reviews indicate frustrations with communication and management practices, suggesting that while many have had positive interactions, there are also significant concerns regarding reliability and the overall organizational structure.
Room for Improvement
While many families have praised the compassionate care provided by Visiting Angels Wilmington, there are recurring themes of communication issues and management challenges. Some caregivers reported feeling misinformed about client needs and a lack of support from the agency, which could impact the overall care experience.
Summary
Visiting Angels Home Care in Wilmington, Delaware, offers a variety of personalized home care services aimed at helping seniors maintain their independence. While the agency is praised for its compassionate staff and supportive care managers, there are noted challenges in communication and management that may affect the experience for some families and caregivers. Overall, Visiting Angels aims to provide quality care tailored to the individual needs of its clients.
