Overview
Radnon Home Care, located in Wilmington, Delaware, is dedicated to providing personal care and homemaker/companion services. The agency emphasizes a team of compassionate staff who are screened to meet state regulations and receive ongoing training and supervision from management. They offer flexible scheduling options, including full-time, part-time, and live-in services.
Services & Support
Radnon Home Care provides personal care and homemaker/companion services. While the agency promotes its commitment to compassionate care, some families have reported issues regarding the quality and reliability of the services provided.
Care Approach & Staff
The agency claims to have a dedicated team that undergoes thorough screening and ongoing training. However, reviews indicate a disparity in experiences with the staff. Some clients have expressed appreciation for certain caregivers, noting their professionalism and kindness, while others have raised concerns about the training and behavior of aides. Instances of aides being poorly trained, not following directions, and even sleeping on the job have been reported.
Who They Serve
Radnon Home Care serves clients in need of personal care and companionship. However, feedback suggests that the agency may struggle to meet the specific needs of all clients consistently, particularly in cases requiring specialized care or adherence to specific instructions.
Room for Improvement
Multiple reviews highlight significant concerns regarding management and staff behavior. Some families reported unprofessional conduct from both management and aides, including issues with communication and responsiveness. Additionally, there were accounts of aides not being adequately trained to perform essential tasks, leading to safety concerns.
What Families Say
Feedback from families is mixed. Some clients express satisfaction with the flexibility and commitment of certain staff members, while others have had negative experiences, citing poor management responses to complaints and concerns about the professionalism of the aides. Reports of aides arriving late, being untrained, and failing to follow care protocols have contributed to a lack of trust in the agency.
Summary
Radnon Home Care in Wilmington, Delaware, offers personal care and homemaker services with a focus on compassionate care. However, client experiences vary widely, with some praising the flexibility and commitment of certain staff members, while others report serious concerns regarding training, management, and overall professionalism. Families considering this agency should weigh these mixed reviews carefully.
