Overview
Macklyn Home Care, located in Wilmington, Delaware, provides in-home, non-medical care for seniors and individuals dealing with illness or injury. Their mission is to help clients maintain their routines and independence while receiving the necessary support. The caregivers at Macklyn Home Care are personally vetted and must pass a thorough screening process to ensure quality care.
Services & Support
Macklyn Home Care offers a variety of services designed to assist with daily activities. These services include personal care such as bathing, grooming, and dressing, as well as companion care that involves engaging clients in hobbies, reading, and walks. Additionally, they provide homemaking tasks like meal preparation, light housekeeping, and laundry. Transportation services are also available on a weekly basis. It is important to note that Macklyn Home Care focuses on non-medical assistance and does not provide medical care from professionals like nurses or physical therapists.
Care Approach & Staff
Families have frequently praised the compassionate nature of the caregivers at Macklyn Home Care. Many clients have expressed satisfaction with the attentiveness and reliability of the staff, who are described as nurturing and dedicated to the well-being of their clients. The team is committed to maintaining a high standard of care, ensuring that individuals feel valued and supported in their own homes.
Who They Serve
Macklyn Home Care serves seniors and individuals with short or long-term illnesses in New Castle, Kent, and Sussex Counties. Their focus is on providing assistance to those who wish to remain in their homes and communities, allowing them to maintain their independence and quality of life.
Scheduling & Availability
While many families have reported positive experiences with the scheduling of services, some have noted challenges with availability. There have been instances where clients were informed of staffing shortages after appointments were set, which may impact timely service for new evaluations.
What Families Say
Overall, feedback from families highlights the compassionate care provided by Macklyn Home Care. Many clients have expressed gratitude for the support their loved ones receive, noting that caregivers often become like family members. However, there are mixed reviews regarding the office staff’s responsiveness, with some clients reporting less than satisfactory interactions.
Room for Improvement
Some families have expressed concerns regarding the availability of staff and the responsiveness of the office team. Instances of miscommunication and staffing shortages have been noted, indicating areas where improvements could enhance the overall client experience.
Summary
Macklyn Home Care in Wilmington, Delaware, is dedicated to providing compassionate, non-medical support for seniors and individuals with health challenges. With a focus on personal care and companionship, they strive to help clients maintain their independence at home. While many families appreciate the quality of care, there are opportunities for improvement in communication and staffing availability that could further enhance their services.
