Overview
Aston Home Health, located in Wilmington, Delaware, is dedicated to providing home health care services aimed at enhancing the quality of life for patients in their own homes. The organization emphasizes a commitment to quality care, striving to ease the process for both patients and their referring physicians.
Services & Support
Aston Home Health aims to deliver exceptional home health care, though specific details about their services are not provided in the available information. They focus on reducing stress for patients and their families while ensuring a supportive environment for care.
Care Approach & Staff
The care approach at Aston Home Health appears to prioritize patient comfort and ease of access to services. However, feedback from some individuals suggests that the professionalism and transparency of the staff may require improvement, particularly in communication during initial inquiries.
What Families Say
Reviews indicate a mix of experiences with Aston Home Health. Some individuals have reported concerns regarding the professionalism of the staff, citing dismissive behavior during phone calls and a lack of transparency when asked for staff identification. There are also claims of inadequate care and a general sense of dissatisfaction with the service provided. These experiences have led some families to express a lack of confidence in the organization.
Room for Improvement
Feedback from families highlights areas for improvement, particularly in staff communication and professionalism. Enhancing phone etiquette and ensuring staff are more forthcoming with information could help build trust with potential clients.
Summary
Aston Home Health is a home health care provider in Wilmington, Delaware, focused on delivering quality care in a home setting. While they aim to provide exceptional services, some reviews indicate challenges with staff professionalism and communication that may impact family confidence in their care approach.
