Overview
Autumn Lake Healthcare at The Willows, located in Woodbridge, Connecticut, is a healthcare facility that offers various services, including nursing care and rehabilitation. The facility is part of a network managed by Autumn Lake Healthcare, which emphasizes compassionate care and clinical excellence.
Services & Support
The Willows provides a range of services, including physical therapy, social worker support, and memory care. Residents have access to rehabilitation services aimed at helping them regain their independence and improve their quality of life. Many reviews highlight the effectiveness of the physical therapy team, which has played a significant role in residents’ recovery journeys.
Care Approach & Staff
The care approach at The Willows is described as compassionate, with staff members dedicated to providing personalized support. While some families report positive experiences with certain caregivers, there are also concerns about the attentiveness and responsiveness of the staff overall. A few reviews indicate that some staff members may not exhibit the urgency required in critical situations, leading to feelings of neglect among residents.
Who They Serve
The facility serves a diverse population, including individuals who require short-term rehabilitation after surgery or injury, as well as long-term care residents. Families appreciate the support provided to their loved ones, especially those with complex health needs.
Living Options & Amenities
The Willows is noted for its clean environment and well-maintained facilities. The atmosphere is described as warm and welcoming, which can enhance the overall experience for residents. However, some families have expressed dissatisfaction with the management of personal items and clothing, indicating that belongings may go missing.
Dining & Activities
Dining experiences at The Willows have received mixed feedback. While some residents appreciate the meals, others describe the food as lacking in taste and variety. The activities program is mentioned positively, with residents enjoying various recreational opportunities that contribute to their engagement and well-being.
What Families Say
Family feedback is varied, with some expressing gratitude for the care provided, particularly by the physical therapy team. Others have voiced serious concerns regarding staff responsiveness and the quality of care, emphasizing the need for improvement in these areas. Positive comments often highlight the compassion and dedication of specific caregivers, while negative reviews focus on experiences of neglect and communication issues.
Room for Improvement
Several reviews point to a need for improvement in staff attentiveness and the management of personal items. Concerns about communication and responsiveness have also been raised, indicating that some families feel their loved ones’ needs are not being adequately met.
Summary
In summary, Autumn Lake Healthcare at The Willows offers a range of services aimed at rehabilitation and long-term care. While many families report positive experiences with specific staff members and the physical therapy team, there are notable concerns regarding overall staff attentiveness and communication. Families considering this facility should weigh these factors carefully as they evaluate care options for their loved ones.