Overview
West Haven Center For Nursing & Rehabilitation, located in West Haven, Connecticut, offers a mix of skilled nursing and rehabilitation services. The center aims to provide a supportive environment for patients recovering from various health challenges, with a focus on patient satisfaction and care.
Services & Support
West Haven Center provides a robust clinical program tailored to individual patient needs, including short-term rehabilitation and long-term skilled nursing care. The facility also features specialized programs such as an Amputee Rehab Program, designed to assist patients in regaining mobility and confidence.
Care Approach & Staff
The staff at West Haven Center is described as caring and dedicated, with many residents noting that certain team members go above and beyond in their roles. However, some reviews highlight inconsistencies in care, with reports of staff being overworked and certain areas needing improvement. The facility employs social workers to assist residents, though there are mixed reviews regarding their effectiveness and responsiveness.
Who They Serve
West Haven Center serves a diverse population, including individuals requiring rehabilitation after surgery or illness, as well as those needing long-term care. The facility aims to accommodate the specific needs of each resident, fostering a nurturing atmosphere.
Levels of Care
The center offers a range of care levels, from short-term rehabilitation to long-term skilled nursing. This flexibility allows the facility to cater to various patient needs, ensuring that residents receive appropriate care throughout their recovery journey.
Dining & Activities
While the facility is noted for its clean environment, there are complaints regarding the quality of food served. Some residents have expressed dissatisfaction with meal delivery and service, indicating that improvements could be made in this area.
What Families Say
Family feedback on West Haven Center is mixed. Many appreciate the friendly staff and clean facilities, while others express concern over the quality of care and responsiveness of certain staff members. Positive comments often highlight the dedication of specific individuals, such as social workers, who have made a significant impact on residents’ experiences. However, some families report serious issues regarding care neglect and communication failures.
Room for Improvement
Several reviews point out areas needing attention, including staff responsiveness and food quality. There are also concerns about the overall cleanliness and maintenance of the facility, with some families reporting unsatisfactory conditions.
Summary
West Haven Center For Nursing & Rehabilitation provides essential services for those in need of skilled nursing and rehabilitation. While many families commend the caring staff and the center’s dedication to patient care, there are notable areas for improvement, particularly in staff responsiveness and dining services. Families are encouraged to consider both the positive and negative feedback when evaluating this facility for their loved ones.