Overview
West Hartford Health & Rehabilitation Center, located in West Hartford, Connecticut, is a skilled nursing facility that offers a range of services, including short-term rehabilitation and long-term care. The center is designed to provide a safe and comfortable environment for residents, with a focus on quality care and exceptional customer service.
Services & Support
The facility provides a variety of care options, including skilled nursing, rehabilitation, hospice, respite care, and specialized Alzheimer’s/Dementia care. The rehabilitation services are particularly notable, featuring state-of-the-art equipment and dedicated therapists focused on helping patients regain their strength and independence.
Care Approach & Staff
The staff at West Hartford Health & Rehabilitation Center are described as professional, compassionate, and attentive. Families appreciate the collaborative approach taken by the nursing team and rehabilitation specialists, who work together to create personalized care plans. Communication with families is a key strength, with staff readily available to answer questions and provide updates on residents’ progress.
Who They Serve
The center caters to a diverse population, including those in need of short-term rehabilitation after surgery or illness, long-term care, and specialized memory care. Reviews indicate that residents and their families feel well cared for and supported during their stays.
Living Options & Amenities
West Hartford Health & Rehabilitation Center features comfortable living arrangements and a clean, well-maintained facility. The atmosphere is described as warm and supportive, contributing to a sense of community among residents.
What Families Say
Feedback from families highlights the attentive and friendly nature of the staff, as well as the overall quality of care provided. Many reviewers express gratitude for the positive impact the facility has had on their loved ones, noting improvements in their health and well-being. However, there are also concerns raised about staff performance in some instances, indicating a need for ongoing staff training and oversight.
Room for Improvement
While many families report positive experiences, a few reviews indicate dissatisfaction with staff performance in certain situations. There are mentions of concerns regarding staff work ethic and management transparency, suggesting that improvements could be made in these areas to enhance the overall experience for residents and their families.
Summary
Overall, West Hartford Health & Rehabilitation Center is recognized for its commitment to high-quality, compassionate care. With a focus on patient-centered services and a supportive environment, it is a facility that many families feel comfortable recommending for their loved ones’ care needs.
