Overview
St Mary Home, located in West Hartford, Connecticut, is recognized as a Best Nursing Home community by U.S. News & World Report. This facility provides both short-term rehabilitation and long-term skilled nursing care for older adults. St Mary Home aims to meet the medical and spiritual needs of its residents through round-the-clock skilled nursing care, memory care, and specialized rehabilitation services.
Services & Support
St Mary Home offers a variety of services tailored to individual needs, including physical therapy, occupational therapy, and memory care in a secure environment. The facility also provides residential care in The Frances Warde Towers Apartments, ensuring that residents have access to comprehensive support.
Care Approach & Staff
The care approach at St Mary Home emphasizes compassion and respect, with staff members dedicated to addressing the holistic needs of each resident. However, reviews indicate that there are significant concerns regarding staffing levels and staff morale. Some families reported experiences of inadequate care and poor communication from staff, particularly during critical times.
Who They Serve
St Mary Home primarily serves older adults requiring skilled nursing and rehabilitation services. The facility is designed to accommodate both short-term rehabilitation needs following hospital stays and long-term care requirements.
Levels of Care
The facility provides multiple levels of care, including skilled nursing care, short-term rehabilitation, and specialized memory care. This structure is intended to support residents through various stages of their health and recovery.
Living Options & Amenities
Residents at St Mary Home can enjoy a range of amenities designed to enhance their living experience. The facility features bright and spacious rooms, communal areas for socialization, and outdoor spaces for relaxation. However, some reviews note that the overall condition of the facility may not meet expectations.
Dining & Activities
Dining options and activities are available to residents, although specific details were not highlighted in the reviews. The facility aims to create a welcoming environment where residents can engage in activities that promote wellness and social interaction.
What Families Say
Feedback from families is mixed. While some express gratitude for the compassionate care provided by certain staff members, others report experiences of inadequate attention and poor communication. Concerns about high patient-to-nurse ratios and staff turnover have also been raised, indicating that while there are dedicated caregivers, systemic issues may affect the overall quality of care.
Room for Improvement
Several reviews highlight the need for improvements in staffing levels and staff training. Families have expressed concerns about the responsiveness of staff, particularly during critical care situations. These issues have led to dissatisfaction among some residents and their families.
Summary
St Mary Home offers essential services for older adults in need of skilled nursing and rehabilitation care. While the facility is recognized for its commitment to quality care, feedback suggests that there are significant areas for improvement, particularly regarding staffing and communication. Families considering St Mary Home should weigh these factors carefully as they make decisions about care for their loved ones.
