Overview
Elder Crew, located in West Hartford, Connecticut, is a home care agency that specializes in providing senior homecare services. The agency emphasizes personalized care plans aimed at enhancing the quality of life for clients in the comfort of their own homes or in assisted living facilities.
Services & Support
Elder Crew offers a range of home care services, focusing on delivering high-quality private duty aides. Their compassionate team is dedicated to providing tailored support that ensures comfort, dignity, and peace of mind for clients. The agency aims to foster a fulfilling and independent lifestyle for both clients and their families.
Care Approach & Staff
The staff at Elder Crew is described as compassionate and dedicated. They are committed to delivering personalized care that goes beyond basic assistance, focusing on building partnerships with clients to enhance their overall well-being. However, some individuals have reported inconsistencies in treatment and experiences, suggesting that not everyone feels equally valued.
What Families Say
Feedback from individuals associated with Elder Crew has been mixed. Some have expressed frustrations regarding payroll issues and communication challenges, noting delays in payments and a lack of responsiveness from the agency. These concerns have led to feelings of dissatisfaction among some staff members, who have described their experiences as disappointing and have raised issues about the company’s customer service and treatment of employees.
Room for Improvement
There are notable concerns regarding communication and payroll processes at Elder Crew. Some staff members have reported issues with receiving timely payments and have expressed frustration over the lack of responsiveness from the agency when addressing these matters. These themes suggest that improvements in operational efficiency and staff support could enhance the overall experience for both employees and clients.
Summary
Elder Crew provides home care services in West Hartford, Connecticut, with a focus on personalized support for seniors. While the agency’s commitment to compassionate care is evident, some staff members have raised concerns about payroll issues and communication, indicating areas where the agency could enhance its operations. Families considering Elder Crew may want to weigh these factors as they explore home care options.
