Overview
Apple Rehab Farmington Valley, located in Plainville, Connecticut, offers a range of rehabilitation and long-term care services. The facility aims to provide a supportive environment for residents recovering from surgery or managing chronic conditions. While some families report positive experiences with the physical therapy department, others express concerns regarding the overall quality of care and staff responsiveness.
Services & Support
Apple Rehab provides a variety of services, including physical, occupational, and speech therapies, designed to help residents regain their independence. The facility also offers memory care and hospice services. Families have noted that while the rehabilitation services, particularly the physical therapy team, are commendable, there are significant concerns regarding the attentiveness of the nursing staff and aides.
Care Approach & Staff
The care approach at Apple Rehab is intended to treat each resident like family, emphasizing a holistic approach to health and wellness. However, reviews suggest that the staffing levels may be inadequate, leading to delays in care and insufficient attention to residents’ needs. Some families reported that their loved ones were left in wet diapers for extended periods, which raised concerns about hygiene and overall care quality.
Who They Serve
Apple Rehab caters to a diverse group of residents, including those recovering from surgery and individuals requiring long-term care. The facility accommodates patients with various needs, including memory care for those with cognitive impairments. Despite the intent to provide comprehensive care, some families feel that the staff may not be adequately trained to handle specific conditions, particularly dementia.
Living Options & Amenities
The living options at Apple Rehab include private and semi-private rooms. While some residents were initially placed in well-furnished private rooms, others reported being moved to less desirable accommodations that were cramped and not well-maintained. Concerns about cleanliness and the overall condition of the rooms have been noted, particularly in the Annex wing of the facility.
Dining & Activities
Dining options and activities are part of the resident experience at Apple Rehab. Some families appreciated the efforts of the activities team, which organized engaging events for residents. However, there were mixed reviews regarding the quality of food served, with some residents expressing dissatisfaction and opting to order meals from outside the facility.
What Families Say
Families have shared a range of experiences at Apple Rehab. While some commend the caring nature of specific staff members, particularly in physical therapy and recreational activities, others have voiced serious concerns about the level of care provided. Issues such as delayed responses to call buttons, inadequate hygiene practices, and staffing shortages have been highlighted. Positive feedback often centers around the compassion shown by individual staff members, contrasting with frustrations regarding overall management and staffing issues.
Room for Improvement
Many reviews indicate a need for improvement in staffing levels and training. Families have expressed concerns about the responsiveness of staff to resident needs, particularly for those requiring more attentive care. The cleanliness of the facility and the condition of some living spaces also require attention to enhance the overall experience for residents.
Summary
Apple Rehab Farmington Valley presents a mixed picture for families seeking rehabilitation and long-term care services. While the physical therapy and some staff members receive praise, significant concerns regarding staffing levels, cleanliness, and overall care quality persist. Families are encouraged to consider both positive and negative experiences shared by others when evaluating this facility for their loved ones.