Overview
Care at Home, LLC, located in New London, Connecticut, is dedicated to enhancing the quality of life for seniors while providing peace of mind to their families. They specialize in personalized, non-medical home care services delivered by a professional team of compassionate caregivers. The agency is committed to creating a safe and comfortable environment that allows seniors to age with dignity.
Services & Support
Care at Home offers a range of services, including hourly care, live-in support, and assistance in assisted living or skilled nursing facilities. They work closely with hospice and visiting nurse agencies to ensure seamless care for seniors and their families. The agency is noted for its tailored approach, matching caregivers to clients based on individual needs, personalities, and interests.
Care Approach & Staff
Families frequently commend the caregivers for their compassion, professionalism, and dedication. Many reviews highlight the ability of the staff to build trust with clients, providing not only physical support but also emotional reassurance. The administrative team is described as responsive and caring, taking the time to engage with families and address concerns as they arise.
Who They Serve
Care at Home serves a diverse clientele, including seniors in need of memory care, post-rehab support, and both short- and long-term care solutions. Their services are designed to accommodate the unique needs of each client, ensuring that individuals can remain in their homes comfortably.
Scheduling & Availability
The agency provides 24-hour support, which has been praised in reviews for its reliability. While some families experienced initial scheduling hiccups, many reported satisfaction with the consistency of caregivers once the right match was made. The communication from the agency regarding scheduling changes has also been positively noted.
What Families Say
Families express a high level of satisfaction with Care at Home, often highlighting the exceptional quality of care provided. Many reviewers appreciate the attentive and skilled caregivers who foster positive relationships with their loved ones. One family noted that their mother’s caregivers were so compassionate that she had no trouble adjusting to their presence. Others remarked on the agency’s commitment to ongoing communication and support.
Room for Improvement
While the majority of reviews are positive, some families indicated challenges with caregiver retention and punctuality. There were mentions of occasional mismatches in caregiver assignments, which can lead to disruptions in care. Addressing these concerns may enhance the overall experience for clients.
Summary
Overall, Care at Home, LLC is recognized for its compassionate and professional approach to home care in New London, Connecticut. With a focus on personalized service and strong communication, the agency has built a reputation for quality care that allows seniors to remain in their homes. Families appreciate the dedication of the staff and the tailored support provided, making Care at Home a trusted choice for many.