Overview
New Haven Center For Nursing & Rehabilitation, located in New Haven, Connecticut, offers short-term rehabilitation and nursing care to the community. The facility aims to provide compassionate care, but reviews from families suggest significant concerns regarding the quality of care and overall conditions within the center.
Services & Support
The center provides various services including physical therapy, occupational therapy, and home health assistance. Residents have noted that while some staff members are dedicated and caring, there are serious issues with patient care and support. Families have reported instances of neglect, such as medications being withheld and inadequate responses to patient needs.
Living Options & Amenities
Residents typically share rooms, with some reports indicating that there can be up to four patients in a room. Concerns have been raised about the cleanliness and sanitary conditions of the facility, with multiple reviews mentioning unsanitary living environments and the presence of mice, which has been a significant issue for some families.
Dining & Activities
While some residents have expressed satisfaction with the food quality, others have described it as unappetizing and inadequate. Activities organized by the recreation department have been positively noted, especially the efforts of the staff to engage residents in various programs. However, the overall atmosphere has been described as unwelcoming and distressing by several visitors.
What Families Say
Feedback from families is mixed. Some have highlighted the dedication of certain staff members, particularly in the recreation department, while others have voiced serious concerns about the facility’s management and cleanliness. Many reviews reflect a sense of urgency for families to reconsider their loved ones’ placement at New Haven Center, citing neglect and poor living conditions.
Room for Improvement
Numerous reviews indicate that significant improvements are needed in the areas of cleanliness, patient care, and staff responsiveness. Families have expressed frustration over the lack of communication from staff and the overall management of the facility. The presence of pests and the unsanitary environment are recurring themes that highlight the urgent need for better oversight and conditions.
Summary
New Haven Center For Nursing & Rehabilitation has received a variety of feedback from families, with notable concerns regarding patient care, cleanliness, and overall facility conditions. While some staff members are praised for their dedication, the facility faces serious challenges that potential residents and their families should consider.
