Overview
Touchpoints at Manchester, located in Manchester, Connecticut, is a skilled nursing facility that specializes in post-acute rehabilitative care. The facility offers a range of services, including a behavioral health program and specialized rehabilitation for conditions such as congestive heart failure and pulmonary care. The nursing team is led by an experienced Director of Nurses who emphasizes a holistic approach to care, addressing the physical, emotional, and psycho-social needs of residents.
Services & Support
Touchpoints at Manchester provides various services including skilled nursing, rehabilitation, and social worker support. The facility aims to cater to the diverse needs of its residents, ensuring that they receive comprehensive care tailored to their individual requirements. The physical therapy team is noted for being dedicated and supportive, helping residents regain strength and mobility.
Care Approach & Staff
The facility adopts a holistic care approach, focusing on enriching the lives of residents. However, feedback indicates that communication between staff and families can be inconsistent, leading to concerns about medication management and care coordination. Some visitors have reported delays in assistance and issues with medication administration, which can impact the overall care experience.
Who They Serve
Touchpoints at Manchester serves individuals requiring skilled nursing care and rehabilitation services. The facility accommodates those recovering from surgery or managing chronic health conditions. While some residents have expressed satisfaction with the care received, others have raised concerns about the adequacy of support, particularly for those with significant medical needs.
Levels of Care
The facility offers skilled nursing care and rehabilitation services, including physical and occupational therapy. It is designed to support residents through their recovery process, although experiences vary significantly based on individual circumstances and staffing levels.
Living Options & Amenities
Touchpoints at Manchester features a range of living options for residents, although some reviews highlight concerns about the cleanliness and condition of the facility. Issues such as outdated rooms and shared bathrooms have been noted, which may affect the comfort of residents.
What Families Say
Reviews reflect a mixed experience among families. While some commend the caring nature of certain staff members, particularly in therapy and social work, others express dissatisfaction with the overall quality of care. Concerns about medication management and communication have been frequently mentioned, leading to a lack of confidence in the facility’s ability to meet complex medical needs.
Room for Improvement
Feedback indicates that there are significant areas for improvement at Touchpoints at Manchester. Common themes include the need for better communication among staff, more efficient medication management, and enhanced attention to the cleanliness and maintenance of the facility. Families have expressed concern that without regular oversight, residents may not receive the level of care they require.
Summary
Touchpoints at Manchester offers skilled nursing and rehabilitation services in a suburban setting. While the facility has strengths in its therapy programs and some dedicated staff, it faces challenges with medication management, communication, and overall facility conditions. Families considering this facility should weigh both the positive and negative experiences shared by others to make an informed decision regarding their loved ones’ care.