Overview
Avery Heights, located in Hartford, Connecticut, is a nonprofit retirement community that offers a full continuum of services, including independent living, assisted living, memory care, short-term rehabilitation, intermediate nursing care, and skilled nursing care. With over 50 years of experience, Avery Heights aims to provide high-quality living and healthcare services that support independence and well-being for seniors.
Services & Support
Avery Heights provides a range of services designed to meet the diverse needs of its residents. These include assisted living, memory care, skilled nursing, and rehabilitation services. The community also offers social worker support and home health services, ensuring that residents receive the necessary assistance tailored to their individual circumstances.
Care Approach & Staff
The staff at Avery Heights is described as kind and caring by some families, who appreciate their dedication and compassion. However, there are also significant concerns regarding the quality of care provided. Several reviews highlight issues such as high staff turnover, inadequate communication, and neglect of residents’ needs. Families have reported instances of poor nursing care, leading to serious health complications for their loved ones.
Living Options & Amenities
Residents at Avery Heights can enjoy a vibrant community with access to various activities and amenities. The facility is situated on secure, well-maintained grounds, providing a comfortable environment. However, some reviews mention maintenance issues, including cleanliness concerns and poorly maintained facilities, which detract from the overall living experience.
Dining & Activities
The dining services at Avery Heights have received mixed reviews. While some appreciate the variety of activities available, others have reported subpar food quality and poor service during meal times. Instances of rude staff behavior towards residents have also been noted, raising concerns about the dining experience for those living in the community.
What Families Say
Feedback from families is varied. Some express deep gratitude for the care their loved ones received, highlighting the compassion shown by staff during difficult times. Others, however, share distressing experiences regarding neglect and poor communication, leading them to advise against considering Avery Heights for their loved ones. The stark contrast in experiences reflects the need for potential residents to carefully evaluate the facility.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at Avery Heights. Concerns about cleanliness, staff responsiveness, and the quality of care have been raised repeatedly. Families have expressed disappointment over the lack of proper communication from staff regarding their loved ones’ health and well-being, emphasizing the need for better oversight and management within the facility.
Summary
Avery Heights in Hartford, Connecticut, presents a range of living options and services for seniors. While some families commend the compassionate care provided by certain staff members, numerous reviews highlight serious concerns about the quality of care, cleanliness, and staff communication. Families considering Avery Heights for their loved ones should weigh these experiences carefully to determine if it aligns with their expectations for senior care.
