Overview
Stay At Home Care, LLC, located in Hamden, Connecticut, is a non-medical home care agency dedicated to providing personalized assistance to clients across the state. The agency offers a range of services, including personal care assistants, homemakers, and companions, all of whom undergo thorough background checks and screenings prior to hire. With a commitment to client satisfaction, Stay At Home Care emphasizes the importance of being available for families, providing a 24-hour answering service for any urgent needs.
Services & Support
Stay At Home Care provides a variety of non-medical services designed to meet the unique needs of their clients. This includes personal care assistance, companionship, and homemaking services. The agency also offers bill-pay assistance, ensuring that clients have comprehensive support in managing their daily activities. Families have noted the agency’s responsiveness, particularly when urgent requests arise, such as same-day service for clients transitioning from rehabilitation.
Care Approach & Staff
The staff at Stay At Home Care is described as professional and caring, treating clients and their families with respect and compassion. Many families appreciate the agency’s management and team, highlighting their dedication to ensuring that the right caregivers are matched to the right clients. One reviewer specifically mentioned that the agency’s management is always accessible, addressing questions and concerns promptly, which contributes to a supportive environment for both clients and staff.
Who They Serve
Stay At Home Care serves a diverse clientele, including individuals with varying needs for assistance in daily living. Families have shared positive experiences regarding the care provided for elderly relatives, particularly in challenging situations such as transitioning from rehabilitation or managing complex health conditions.
Service Area
The agency operates throughout Connecticut, with a focus on New Haven County and surrounding areas. This broad service area allows them to cater to a wide range of clients in need of home care services.
What Families Say
Feedback from families using Stay At Home Care has been largely positive. Many commend the agency for its attentiveness and the quality of care provided. Families appreciate that the staff treats them like family, creating a warm and trusting atmosphere. However, some reviews indicate concerns about specific caregivers lacking experience or professionalism, highlighting the variability in caregiver performance.
Room for Improvement
While many families have had positive experiences, there are reports of dissatisfaction related to specific caregivers and their level of professionalism. Some clients expressed concerns about the consistency and reliability of care, particularly when it came to the experience of individual aides. Addressing these issues may enhance the overall quality of service provided.
Summary
Stay At Home Care, LLC in Hamden, Connecticut, is a dedicated home care agency that offers a variety of non-medical services tailored to meet clients’ needs. With a focus on personalized care and responsive management, the agency has garnered positive feedback from many families. However, there are areas for improvement regarding the consistency of caregiver performance, which the agency may wish to address to further enhance client satisfaction.
